Authentication Failure, Server Exception

[riles22]

Hello,

I began receiving this error today after having no issues yesterday. Log attached.

Thanks in advance for any help!

-Riles

 

[CodenameG]

[21:41:44.405 N] Honorbuddy v2.5.11936.755 started.
thats why.

Download the latest version of honorbuddy.
http://updates.buddyauth.com/GetNewest?filter=Honorbuddy
Then do a clean install into a new folder. Do not reinstall over a previous installation or move items from the old installation into the new one.

 

[riles22]

Thanks for the quick response!
Unfortunately whenever I try clicking that link or getting to the buddy download page in general, it says there is an error loading the page: Gyazo - f89bb4f6914dabb8abd1a4476a1a94e0.png

Any suggestions as to what I can do?

 

[CodenameG]

are you in germany?

 

[riles22]

Nope, California, USA.

 

[innomina]

California here too and same issue


[08:37:00.363 N] Honorbuddy v2.5.14052.789 started.
[08:37:00.757 Q] Honorbuddy was unable to check for an update.
Honorbuddy will not be able to update automatically.
[08:37:00.760 D] System.ArgumentException: Version string portion was too short or too long.
at System.Version.VersionResult.SetFailure(ParseFailureKind failure, String argument)
at System.Version.TryParseVersion(String version, VersionResult& result)
at System.Version.Parse(String input)
at System.Version..ctor(String version)
at (String )
at Honorbuddy.MainWindow.​*‏*‏****​‎**‪**‪‎‫‪*​**()
[08:37:23.550 N] Logging in...
[08:37:23.961 N] Server Exception
[08:39:16.693 N] Authentication failed.
Server Exception

[08:39:18.867 N] Logging in...
[08:39:19.274 N] Server Exception
[08:39:21.056 N] Authentication failed.
Server Exception


Please note, HB was working fine earlier today.

 

[Tony]

tried to flush your dns?

 

[innomina]

Flushed dns and still does not connect

 

[Tony]

we will check our end asap

 

[innomina]

Authentication failed!

Can not log into HB Honorbuddy v2.5.13305.777

This just started last night after working fine that day.

 

[innomina]

I have teamviewer installed so let me know if you want to start a session?? I would really like to get this resolved as I can not use it as it is.

 

[Tony]

whats your ISP?

 

[riles22]

Time Warner Cable

 

[innomina]

So is mine.....sigh...what now?

 

[Tony]

tried to contact your ISP?

 

[innomina]

and tell them what? what ports or items we have them unblock?

 

[riles22]

The thing that is strange to me is that I can access Home Page - Buddy Auth Portal just fine, just not updates.buddyauth.com

I can access updates.buddyauth.com on my phone, not connected to my wifi.

 

[innomina]

Same with me

 

[Tony]

let them know which page gives you issues,i am sure they can check it

 

[riles22]

I have tried just about everything at this point: different IP's, OpenDNS, flushing dns, different router configs, etc.
All computers on the network cannot access the page.
I contacted Time Warner Cable and talked to two different reps. They both said that they could access the page on their end.
The only thing I haven't tried is bypassing wifi and connecting a computer directly. That will be my next step. Any other suggestions?