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Account locked due to suspicious activity.

reddewman

reddewman

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Joined
Feb 13, 2010
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Due to suspicious activity, the Battle.net account *********** has been locked. To restore access to this account, please follow these steps:

Step 1: Secure Your Computer

In the event that your computer has been infected with malicious software such as a keylogger or trojan, simply changing your password may not deter future attacks without first ensuring that your computer is free from these programs. Please visit our Account Security website to learn how to secure your computer from unauthorized access.

Step 2: Secure Your E-mail Account

After you have secured your computer, please create a new password for your e-mail account since it may also be compromised. Be sure to check your e-mail filters and rules and look for any e-mail forwarding rules that you did not create. For more information on securing your e-mail account, visit this Support page.

Step 3: Choose a New Password

You must change your password in order to resume using this Battle.net account. Please click this link to choose a new password:

https://us.battle.net/account/support/password-reset.html

*Note that your former password no longer grants access to Battle.net account management, World of Warcraft, or any other login-protected Battle.net account service.

If you still have questions or concerns after following the steps above, feel free to contact Customer Support at Blizzard Support.

Sincerely,
The Battle.net Account Team
Online Privacy Policy



I'm not 100% sure as to why they would lock my account due to suspicious activity? I bot on the account and send all mats to main, sell no gold from the account and I don't use Honorbuddy on this account, just Gatherbuddy..

Anyone know what this can be from? And yes it's real because I tried to login through battlenet and it tells me the same stuff.. I just don't want to unlock account and get banned.
 
If you have an authenticator up, the case may be that someone is trying to log onto your account from an unsafe IP (Not local to yours), and that Blizzard is taking this action to prevent any harm to you and your account.
 
This email happens when a login to your account from an IP relatively distant from you logs in. When I powerlevel people on the west coast (I'm from Oregon), I usually don't get IP Blocked, but with some east coast, Canadian, and EU accounts, the first log in from my IP will lock the account and send this email to them. They will have to respond to the email and change their password; once the password is changed I can continue to log on and level the characters with no further problems.

It lets you know there's been a chance in your typical login access in regards to your IP and whatnot.
 
I got that one too 2 weeks ago and I think its the first thing they do if you get reported.

In my case it was after the laste HB Release and my toon got stuck and ran for like an hour into a wall and someone whisperd me like "OO?" so i think i got reported. After that a few days later i got the same E-Mail as above...

AND MY IP never Changes

BTW when is the next HB Release?
 
I've noticed if you have an authenticator on your account you can log in from anywhere, I did in in NZ and a few other places on my trip. I loggin in with the wifes account (no auth), and they locked it in 2 mins due to suspicious activity.
 
rooster71 said:
I've noticed if you have an authenticator on your account you can log in from anywhere, I did in in NZ and a few other places on my trip. I loggin in with the wifes account (no auth), and they locked it in 2 mins due to suspicious activity.
Click to expand...

I had the very same thing happen to me when I decided to try and log in and say hello to my guildies from work. Maybe I should put an authenticator on that account.


Sent from my iPhone using Tapatalk
 
Sorry about the late response.. I'm going to unlock the account but keep it inactive until my main runs out of mats again. Thanks too those that replied.
 
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