Stop contacting the GMs, it just reduces the chance Seph can make your problems go away.
This is the number 1 fail people do before contacting Seph.
I am going to 2nd that one seph's service being garbage. My main last year was banned. We submitted 12 letters and still no overturn. It got to the point to where I cannot submit appeals for that account anymore. Its total fail service and a waste of money.