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Losing Authentication while using Profession Buddy

D

Dirk Nestler

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Joined
Nov 6, 2012
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Dear all,

I'm facing the same issue here and followed the others threads and suggestions till now with no positive result.

What I did so far:

-clean hb version downloaded with no additional plugins, routines ect
-new install of framework 4 and visual c++
-delete host file in c:\windows\system32\drivers\etc and afterwards whole content of c:\windows\system32\drivers\etc

Attached newest log of hb and the logs of pathping. Logs of pathping look strange to me, it appears that now connection can be established but I get hb runnig for a few minutes but then disconnect. Problems appears with 2 different isps at work and at home, I haven't made any other modifications, hb was working fine before x-mas and problem appeared on 27th.

best regards

Dirk
 

Attachments

Dirk Nestler said:
I'm facing the same issue here and followed the others threads and suggestions till now with no positive result.

What I did so far:

-clean hb version downloaded with no additional plugins, routines ect
-new install of framework 4 and visual c++
-delete host file in c:\windows\system32\drivers\etc and afterwards whole content of c:\windows\system32\drivers\etc

Attached newest log of hb and the logs of pathping. Logs of pathping look strange to me, it appears that now connection can be established but I get hb runnig for a few minutes but then disconnect. Problems appears with 2 different isps at work and at home, I haven't made any other modifications, hb was working fine before x-mas and problem appeared on 27th.
Click to expand...

Hi, Dirk Nestler,

Your issue is slightly different. You initially received Authentication, and are losing it sometime later as you are running ProfessionBuddy. My guess is this is an intermittent problem, possibly due to your ISP.

I'm going to move your post to a new thread, since its a completely different failure mode.

Are you using Wifi, perchance?

cheers,
chinajade
 
Dear Chinajade,
I was also thinking that this might be a problem of wifi or Isp, internet connection at home is not that strong(1mbit). I did in fact run the pc with hb on by wifi but when the problem occured I switched to cable. But as mentioned I have the same issue at work, here I have a different isp and 100mbit. So currently I'm kind of clueless because it was running smothly at home and at work.

In addition, I also faced the problem that the login took very long and the failed with

[21:03:45.046 N] Honorbuddy v2.5.6663.523 started.
[21:03:47.468 N] Einloggen?
[21:05:50.734 D] System.NullReferenceException: Der Objektverweis wurde nicht auf eine Objektinstanz festgelegt.
bei Styx.Helpers.Settings.get_CharacterSettingsDirectory()

But currently login is running very fast but then disconnect.Btw the issue also appears with all other bots, so I think it's not just an issue with profession budy. Also tried combat and questing.

Regards

Dirk
 
Last edited:
So I'm still having this issue. Have been trying from home right now (another isp) and it appears after logging is successful any bot (questing or profession) is disconnected after around 6min. after second relog hb crashes with error message "address cannot be zero".

Any suggestions?
 

Attachments

Last edited:
Dear Tony,

you mean my HB key? No not that I would know. I just logged into buddy auth and there is also no session open.
 
Dear Tony,

as your question for key sharing made me suspicious I ran Malwarebytes, it pointed out 9 files "buddy updater" in my temp folder as "trojan msil". I already checked on that but according to numerous forum threads from the past, this is no trojan in fact but Malware just points the file as trojan as it has the some functions. Is there any chance to check from your side if somebody else is using my key?

Best regards

Dirk
 
Please go to Home Page - Buddy Auth Portal and register with the email account that you used when you purchased the bot and your key should be there. There you can look at your sessions and see if one or more is being used up.
 
Dear Bambam,
I am registered at buddy auth and I did check every time i get disconnect respectivly I have to kill the session when login failed and the max session warning is coming after trying to login to fast. So if no session is visiable in buddy auth I can consider that noone else is using my key, right?

Regards
 
That is correct.

The only other thing I can think of is what chinajade suggested.
 
Dirk Nestler said:
Dear all,

I'm facing the same issue here and followed the others threads and suggestions till now with no positive result.

What I did so far:

-clean hb version downloaded with no additional plugins, routines ect
-new install of framework 4 and visual c++
-delete host file in c:\windows\system32\drivers\etc and afterwards whole content of c:\windows\system32\drivers\etc

Attached newest log of hb and the logs of pathping. Logs of pathping look strange to me, it appears that now connection can be established but I get hb runnig for a few minutes but then disconnect. Problems appears with 2 different isps at work and at home, I haven't made any other modifications, hb was working fine before x-mas and problem appeared on 27th.
Click to expand...

Hi again, Dirk Nestler,

I can't thank you enough for all the logs you've provided. The Auth*.txt files you also provided look spot on for BuddyAuth-server connectivity.

The 3532 2012-12-28 10.08.txt and 164 2012-12-28 22.42.txt show loss of BuddyAuth server connectivity while ProfessionBuddy was querying the Auction House rather hard.

The log named "2772 2012-12-28 23.06.txt" has a different failure mode than the other two in this post so far. It is having memory read issues, but yet this doesn't appear to be due to a WoWclient disconnect. The particular trigger conditions for this lead me to believe there may be a hardware issue involved.

Can we try a couple of things?
  • I assume you're running the WoWclient and Honorbuddy on native hardware, and not in some sort of Virtual Machine.
    If this is a bad assumption, please let us know.

  • I assume you've got "screen blanking" and Windoze hibernate/sleep/suspend modes completely turned off.
    If they're not, some of the suspend modes may cause a partial 'powering down' of the network hardware, or powering down the CPU enough to cause low performance which affects thread timing.

  • Do you experience this problem while using other bots besides ProfessionBuddy (i.e., Questbot/Grindbot/Archeology/etc)?
    ProfessionBuddy is a multi-threaded bot (a rarity, but necessary). You may be running into some kind of timing issue as it launches sub-tasks (like the AHbot). Perhaps, the sub-task is trying to 'get authenticated' before PB has released your current authentication, or somesuch. Don't know for certain, as I don't use and haven't analyzed ProfessionBuddy's architectcture.
    The problem could be also be aggravated by the contents of the particular market of the Auction House on your server. The first step to getting this narrowed down is to determine whether the problem is PB-related only, or Honorbuddy-wide.

  • Could you download and run the free version of Memtest86?
    Let is run for three cycles. This will take a 2-4 hours depending on your memory size and CPU bandwidth. If it reports any errors in those three cycles, you've a hardware problem that must be addressed first. Even one bad memory location must be fixed before we can proceed. Most of the time, it just takes reseating the memory if you are lucky. But, sometimes the whole memory stick must be replaced.
    I know you said this happens on your machine at work, also. But, we need to know for certain on the machine you're running.
Please post a fresh log after you've run the memory test. We're also interested to know is this a PB-only problem or not.

cheers,
chinajade
 
Dear Chinajade,

thanks for your feedback. First of all I would like to thank you for looking at my case so detailed, support here surpasses many big companies, big thanks for doing this between the holidays.

For your questions, I attached different logs, as the disconnect appears while using professionbuddy and honorbuddy (questing and combat). When HB crashes WoW is still running.

Hardware: WOW and HB are running on native hardware not on VM, in fact I am running it on my laptop, that's also the reason I doubt that it has something to do with the isp because at home and at work there are two different. I have 8gb of ram (2 sticks a 4gb) but as I am forced to run win xp sp3 just ~ 4gb are used. As you mentioned a hardware/ memory problem I thought back and I remember that during the last 2 months I am running WoW / HB on this machine, I had a few crashed of WoW also because of what seems adresssing error, 2 days ago I had a error message for windows explorer named "Data Execution Prevention, DEP" I did check this and this seems also a clue for memory issue.Did check DEP is set on only for windows programs and services as is should be.

I will run memtest now. Unfortunatly my other pc's hd just broke down so I cannot check further from home if it is not maybe the ISP. Luckily (or not ^^) I cannot login into WoW anyway due Blizz has some issues too ;-)

I will come back with the result/fresh logs.

Thanks again for your superior support, wish you happy new year and good luck in 2013

Best regards

Dirk
 
Dear Chinajade,
I let memtest run over the night, 12 circles without any error so I guess ram is physically okay.

Another thing I noted while checking the latest logs, the time stamp in the log is normally 1h earlier than my actual time but I think this should be normal because system time is differing to summer / winter time. But within the logs there are single entries where the time is like my actual time. For example bot startet at 20.10 local time, most entries in log file are then for 19.10 but some few are for 20.10. But unfortunatly this only appears in the logs for professionbuddy, when honorbuddy is crashing while combat / questings time stamps are all the same.(log of PB attached)


Best regards

Dirk
 

Attachments

Last edited:
Dear all,

still not working and I am running out of ideas how to solve this. I read that some other users have the same issue that after a short period of time the Auth is gone and bot stops.

Best regards

Dirk
 
Is there any way to find out why "stop called" happens? The internet connection cannot be the reason for that, tried two different, hb and all addons have been installed new and updated, host file was renamed, hardware checked on memory issues without any result, after a few minutes I am still loosing auth and session is closed.

Reading the forum it seems that some more users have the exact some problem so could somebody please take a look at this issue.

Best regards

Dirk
 
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