I wish they would just make a sort of containment thread where people can vent. It's like posting on the Blizzard forums around here if something goes wrong. Any thread with negativity in it gets nuked.
Give people a single place to vent, why not. Like, I saw some guy complaining about how he felt bad for having to use a **** product like HB, but he's been a user for like a year! Obviously the product can't be that bad if you use it for so long.
I've always felt HB was good enough to be patient with. But sometimes people get grouchy, they should be allowed to voice that rage. It's not like someone's gonna see their post and go, "Hey yeah, he's right, I'm tired of using this product too! I'm gonna go legitimately play 20 hours a day now!"