Cannot find 'sortkey.nlp' Error Message

[Murander]

I am getting the following error message. Sorry, this does not have a log because the bot cannot even start. I already did a re-install. That did not fix the problem.

"Could not load file or assembly 'sortkey.nlp' or one of its dependencies. The system cannot find the file specified.

Thank you for any and all help.

 

[Murander]

Anyone ever experience this before? Maybe I am missing some kind of file that I need to download? Just need a little guidance. Thanks!

 

[Murander]

Is the support team out for today?

 

[chickenl]

Its the weekend give some time, and yes, have you tried reinstalling HB, or pressing the dont send button, Could you post the latest log from that instance..

 

[Tony]

on what OS are you?

 

[Murander]

Im on Windows 7 64 bit. One thing did happen recently that may be related. I shut my computer off the other night while it was booting up using the power button. The next morning when I started the computer it was doing something called a "startup repair" before it loaded Windows which took about 10 minutes.

That's the only thing I can think of that happened lately.

 

[Tony]

tried to restore your system on a previous working date?

 

[Murander]

tried to restore your system on a previous working date?

It may have restored my system. I don't know.

I already tried reinstalling the bot and that did not work.

 

[Tony]

It may have restored my system. I don't know.

I already tried reinstalling the bot and that did not work.

no i mean roll back your windows on a previous working date
you can do it from control panel