Dear,
The status of your Customer Support ticket #22492116 has changed to “Resolved.”
You can view your ticket details or check its status by clicking the link below:
<http://us.battle.net/support/ticket/thread/22492116>
If you can’t click the link above, copy and paste the entire URL into your browser.
This is the latest response from Customer Support:
This penalty has already been upheld.
How does a ticket status changed to “Resolved”?
-By you. You can mark a ticket as “Resolved” if you are satisfied with the answer provided in the ticket.
-By our system. Our system will automatically resolve tickets that have a status of “Answered” or "Need Info" for more than 7 days.
-By Customer Support. For tickets that were created over the phone or in-game, Customer Support will mark the ticket as “Resolved” after we get confirmation from you. However, you can always either reopen the ticket or create a new ticket if the problem reoccurs.