Authentication Failed new hb

[Densdale]

Ok my old hb is working great and I have the buddy lifetime with 3 sessions however I download the new one and it just says Authentication failed and then the login button pops up again and I cant get past the first authentication. I redownloaded and installed it twice and ran as adminstrator. I do not know what else to do but to keep using the old hb for now. thanks for any of your help.

 

[Kickazz006]

Log On - Buddy Auth Portal

 

[Densdale]

I already tried that and it still doesnt work.

Welcome to the Buddy Products Auth System!
Hello densdale ! Please select an area from the menu above.

* Current Honorbuddy Sessions: 0
* Current Gatherbuddy Sessions: 0
Buddy Sessions: 1/1
Lifetime Sessions: 0/3


* these numbers are for display only. They only show the current used sessions for each type. See the My Sessions tab at the top for more information.


The buddy sessions 1/1 is because im running the old one right now.

 

[Kickazz006]

lifetime 0/3 means you have 3 more sessions

 

[Densdale]

lifetime 0/3 means you have 3 more sessions

Yeah i know that but thats not the problem it will not let me log onto with the new one soon as i press log in it says authriaztion failed and the login screen comes back.


Ok well I got this to work on my laptop but it stills does not work on my desktop. The only difference is that my desktop is windows 7 is in test mode because of me modding my xbox. So do you think thats the problem and if it is would you know how to fix it. please help thanks

 

[Tony]

try to disable your firewall(if any) or add exception for Hb

also make sure that port 5031 is open

Port Forwarding Guides Listed by Manufacturer and Model - PortForward.com

 

[Densdale]

try to disable your firewall(if any) or add exception for Hb

also make sure that port 5031 is open

Port Forwarding Guides Listed by Manufacturer and Model - PortForward.com

Why would the old one work fine and not the new one. what kind of authentication is different in this new one? thanks please help

 

[Kickazz006]

I got this to work on my laptop but it stills does not work on my desktop

firewall issue

let hb through your firewall and / or open port 5031

 

[Densdale]

firewall issue

let hb through your firewall and / or open port 5031

Ok thanks for all your help. You were right it was the firewall. Since I still had the old one installed avg was not setting up to allow the new honorbuddy. So i just added it manually and its working thanks for all your help