Error: Authentication failed. Unable to connect to Buddy servers.

[traedoril]

After the update today I started receiving this error

View attachment 1836 2016-02-24 12.58.txt
View attachment 6152 2016-02-24 12.56.txt
View attachment 5308 2016-02-24 12.50.txt

 

[Tony]

remove:

- microsoft visual c++ 2005-2015 x86 redistributable



restart your pc,
download the installationwizard http://updates.buddyauth.com/BuddyWizard.zip
run them as administrator.
after wizard installation is done, run windows update. And install all updates for .net & c++
restart

 

[traedoril]

What causes this? I would like to update without having to uninstall 8 versions of .net.

 

[traedoril]

I have followed all of the steps and still getting the same issue.

View attachment 8020 2016-02-24 15.02.txt
View attachment 8548 2016-02-24 14.58.txt

 

[r470n]

i have the same error after all the steps, after that tried download a fresh zip from the page and worked

 

[Tony]

I have followed all of the steps and still getting the same issue.

View attachment 198725
View attachment 198726

any antivirus enabled?

 

[traedoril]

any antivirus enabled?

Not on that computer. I installed it on another laptop with the same OS with no problem. There is something conflicting on that specific os. I am researching now.

 

[Tony]

are you on a beta or non legit build of an OS?

 

[traedoril]

are you on a beta or non legit build of an OS?

No its a full version of Win 10

I now can't run the installer.

[061C:063C][2016-02-25T07:51:42]i001: Burn v3.8.1128.0, Windows v6.3 (Build 9600: Service Pack 0), path: C:\Users\rober\Downloads\Honorbuddy Installer (2).exe, cmdline: ''
[061C:063C][2016-02-25T07:51:42]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
[061C:063C][2016-02-25T07:51:42]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\rober\AppData\Local\Temp\Honorbuddy_20160225075142.log'
[061C:063C][2016-02-25T07:51:42]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\rober\Downloads\Honorbuddy Installer (2).exe'
[061C:063C][2016-02-25T07:51:42]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
[061C:063C][2016-02-25T07:51:43]i100: Detect begin, 3 packages
[061C:063C][2016-02-25T07:51:43]i000: File search: MFC110_Version_x86, did not find path: C:\WINDOWS\system32\\mfc110.dll
[061C:063C][2016-02-25T07:51:43]i000: Setting string variable 'NETFRAMEWORK45' to value '394254'
[061C:063C][2016-02-25T07:51:43]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
[061C:063C][2016-02-25T07:51:43]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570
[061C:063C][2016-02-25T07:51:43]i101: Detected package: NetFx451Web, state: Present, cached: None
[061C:063C][2016-02-25T07:51:43]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial
[061C:063C][2016-02-25T07:51:43]i101: Detected package: Honorbuddy, state: Absent, cached: None
[061C:063C][2016-02-25T07:51:43]i199: Detect complete, result: 0x0
[061C:063C][2016-02-25T07:51:45]i200: Plan begin, 3 packages, action: Install
[061C:063C][2016-02-25T07:51:45]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
[061C:063C][2016-02-25T07:51:45]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.30501.1) OR NOT MFC110_Version_x86' evaluates to true.
[061C:063C][2016-02-25T07:51:45]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
[061C:063C][2016-02-25T07:51:45]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\rober\AppData\Local\Temp\Honorbuddy_20160225075142_0_vcredist110_x86.log'
[061C:063C][2016-02-25T07:51:45]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\rober\AppData\Local\Temp\Honorbuddy_20160225075142_1_Honorbuddy_rollback.log'
[061C:063C][2016-02-25T07:51:45]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\rober\AppData\Local\Temp\Honorbuddy_20160225075142_1_Honorbuddy.log'
[061C:063C][2016-02-25T07:51:45]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[061C:063C][2016-02-25T07:51:45]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[061C:063C][2016-02-25T07:51:45]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[061C:063C][2016-02-25T07:51:45]i299: Plan complete, result: 0x0
[061C:063C][2016-02-25T07:51:45]i300: Apply begin
[1A58:1F60][2016-02-25T07:51:48]i360: Creating a system restore point.
[1A58:1F60][2016-02-25T07:51:48]w363: Could not create system restore point, error: 0x80070422. Continuing...
[1A58:1F60][2016-02-25T07:51:48]i000: Caching bundle from: 'C:\Users\rober\AppData\Local\Temp\{3e5e3255-6c0a-48ec-91c0-4d0253b86ec1}\.be\Honorbuddy Installer.exe' to: 'C:\ProgramData\Package Cache\{3e5e3255-6c0a-48ec-91c0-4d0253b86ec1}\Honorbuddy Installer.exe'
[1A58:1F60][2016-02-25T07:51:48]i320: Registering bundle dependency provider: {3e5e3255-6c0a-48ec-91c0-4d0253b86ec1}, version: 2.5.14863.814
[061C:1118][2016-02-25T07:51:48]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\rober\Downloads\vcredist_x86.exe
[061C:1118][2016-02-25T07:51:48]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\rober\Downloads\'
[1A58:1170][2016-02-25T07:51:49]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86
[1A58:1170][2016-02-25T07:51:49]e000: Error 0x80091007: Failed to verify hash of payload: vcredist110_x86
[1A58:1170][2016-02-25T07:51:49]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80091007. Deleting file.
[1A58:1170][2016-02-25T07:51:49]e000: Error 0x80091007: Failed to cache payload: vcredist110_x86
[061C:1118][2016-02-25T07:51:49]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\rober\AppData\Local\Temp\{3e5e3255-6c0a-48ec-91c0-4d0253b86ec1}\vcredist110_x86, error: 0x80091007.
[061C:1118][2016-02-25T07:51:49]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80091007. Retrying...
[061C:1118][2016-02-25T07:51:52]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\rober\Downloads\vcredist_x86.exe
[1A58:1170][2016-02-25T07:51:53]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86
[1A58:1170][2016-02-25T07:51:53]e000: Error 0x80091007: Failed to verify hash of payload: vcredist110_x86
[1A58:1170][2016-02-25T07:51:53]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80091007. Deleting file.
[1A58:1170][2016-02-25T07:51:53]e000: Error 0x80091007: Failed to cache payload: vcredist110_x86
[061C:1118][2016-02-25T07:51:53]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\rober\AppData\Local\Temp\{3e5e3255-6c0a-48ec-91c0-4d0253b86ec1}\vcredist110_x86, error: 0x80091007.
[061C:1118][2016-02-25T07:51:53]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80091007. Retrying...
[061C:1118][2016-02-25T07:51:56]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\rober\Downloads\vcredist_x86.exe
[1A58:1170][2016-02-25T07:51:58]e000: Error 0x80091007: Hash mismatch for path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86
[1A58:1170][2016-02-25T07:51:58]e000: Error 0x80091007: Failed to verify hash of payload: vcredist110_x86
[1A58:1170][2016-02-25T07:51:58]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80091007. Deleting file.
[1A58:1170][2016-02-25T07:51:58]e000: Error 0x80091007: Failed to cache payload: vcredist110_x86
[061C:1118][2016-02-25T07:51:58]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\rober\AppData\Local\Temp\{3e5e3255-6c0a-48ec-91c0-4d0253b86ec1}\vcredist110_x86, error: 0x80091007.
[061C:063C][2016-02-25T07:51:58]e000: Error 0x80091007: Failed while caching, aborting execution.
[1A58:1F60][2016-02-25T07:51:58]i330: Removed bundle dependency provider: {3e5e3255-6c0a-48ec-91c0-4d0253b86ec1}
[1A58:1F60][2016-02-25T07:51:58]i352: Removing cached bundle: {3e5e3255-6c0a-48ec-91c0-4d0253b86ec1}, from path: C:\ProgramData\Package Cache\{3e5e3255-6c0a-48ec-91c0-4d0253b86ec1}\
[061C:063C][2016-02-25T07:51:58]i399: Apply complete, result: 0x80091007, restart: None, ba requested restart: No

 

[Tony]

you can just use the zip instead of the installer

 

[traedoril]

I tried redoing everything and nothing changed. I also do not have Antivirus. Still getting the same issues.

 

[dustinisgod]

This is not a computer issue, immediatly after update many people are having this cannot connect message.

 

[Tony]

pm me your Skype and we will teamviewer it