Buddystore Refund.

[Nutmegg]

Can someone please link the email needed for a refund from a product from the Buddystore.

I' requested a refund via the store last week, I got a message saying it takes around two working day's, I left it it a little longer thinking there might be a lot of refunds currently with the recent banwave.

Regards.

 

[hdleo]

depends is for purchasing the bot??

 

[hdleo]

if its for purchasing the bots for wow I heard that you might not get refunded because you buy it knowing you might get banned, but i have also heard of people getting refunds so try your luck and wait and dont forget it is Christmas Period it might take longer than average to respond

 

[Nutmegg]

It was a Combat Routine, I don't expect a refund for the bot/bots.

 

[skitzo5]

I've also been waiting for a reply for more than a few days now, also for a combat routine. At this rate it's going to go past the refund period :L

 

[zerlog1337]

I've also been waiting for a reply for more than a few days now, also for a combat routine. At this rate it's going to go past the refund period :L

if u login to buddystore and click history or something like that you should seee all the profiles and such you are subscribed/own and there should be a refund for those eleigible

 

[Nutmegg]

if u login to buddystore and click history or something like that you should seee all the profiles and such you are subscribed/own and there should be a refund for those eleigible

You would be correct, if you go to the store and select "My purchases" you can request a refund. What I have done, I received a message saying the refund will go through within two business days, This was submitted last week.

The actual routine has been removed and the buddystore actually states I've been refunded when I haven't.

 

[assassin3117]

I requested a refund on a profile almost three weeks ago, I requested it on the first day that I ordered it because it was very buggy and a lot of people were complaining about it being buggy. After the first two weeks I gave up on it because I never got an answer.

 

[Nutmegg]

I requested a refund on a profile almost three weeks ago, I requested it on the first day that I ordered it because it was very buggy and a lot of people were complaining about it being buggy. After the first two weeks I gave up on it because I never got an answer.

Is Honorbuddy not refunding a normal thing then? I've opened up a PayPal Dispute anyway for safety keeping.

 

[zerlog1337]

Is Honorbuddy not refunding a normal thing then? I've opened up a PayPal Dispute anyway for safety keeping.

try with a support topic hoping bossland can check it out?

 

[chinajade]

Hi, Nutmegg,

We've moved your post to the Support forum, where it won't get lost quite so fast.

To refund a product from the Buddy Store, go to the "My Products" page, and click on the "Request a Refund" button. (The button only shows up, if you are eligible--within the "7 day" window.) You will be warned that you will not be able to re-purchase the product at a later date. If you proceed from there, the process will be started.

It may take a few days, as the Bossland 'front office' has probably been very busy the past few days.

cheers,
chinajade

 

[skitzo5]

if u login to buddystore and click history or something like that you should seee all the profiles and such you are subscribed/own and there should be a refund for those eleigible

I didn't know about this, thank you. The problem being, at the time of me sending in the support email, I was eligible for refunds on more than one CR. Obviously, now that I've waited so long without response from support or knowing, I'm not eligible anymore from the buddystore front. Will I be getting a response from the support email maybe helping me with this issue? I understand it's probably an insanely busy time.

 

[chinajade]

Hi, Skitzo5,

Contacting the Bossland 'front office' at [email protected] is another way to get the refund process started. Indeed, we imagine they are very busy at the moment, and may take a few days to respond.

Keep trying to contact them every couple of days. They are the only ones that can help you resolve this issue. The forum Support staff does not have access to the user account information or the tools to assist you with this matter.

cheers,
chinajade

 

[skitzo5]

Hi, Skitzo5,

Contacting the Bossland 'front office' at [email protected] is another way to get the refund process started. Indeed, we imagine they are very busy at the moment, and may take a few days to respond.

Keep trying to contact them every couple of days. They are the only ones that can help you resolve this issue. The forum Support staff does not have access to the user account information or the tools to assist you with this matter.

cheers,
chinajade

That's nice and all, but the response I received was somewhere along the lines of "well you should've known, it's simple really." and that I'm not eligible any longer because of how long it took to get a reply. Felt a little short and slightly mean spirited, but what can you do. I still feel that I'm not the one at fault for not knowing.

 

[chinajade]

That's nice and all, but the response I received was somewhere along the lines of "well you should've known, it's simple really." and that I'm not eligible any longer because of how long it took to get a reply. Felt a little short and slightly mean spirited, but what can you do. I still feel that I'm not the one at fault for not knowing.

Hi again, Skitzo5,

This certainly doesn't sound like the full story. It sounds like you sent the initial email in a tardy fashion.

The Buddy Store policies are clearly spelled out in the Terms of Service available from the bottom of any Buddy Store webpage. This is the same location that every vendor on the internet publishes such information.

If you'd like to double-check, PM Tony with the appropriate information, and a link to this thread. He can double-check that the initial mail was sent during the eligibility window, and get the process started again if the ball was dropped.

But, we're closing this thread. Since, the forum Support team does not have access to the user account information or the tools to assist you with this matter. The only ones that can help you with this are the 'front office' at [email protected].

cheers,
chinajade