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[Official] To all "I do not get it" people out there

I don't think anybody can argue with you wanting to protect your product, but you guys apparently decided to do it on day one of a new season after a big patch and whole new (basically mandatory) plugins were released. Nobody knew what was going for a good while before we all figured out the nav servers were causing the issues and people had a right to get frustrated. If you feel your lifetime key is undervalued then start charging more, and the condescending tone here is just brutal.
 
Job2k9 said:
I don't think anybody can argue with you wanting to protect your product, but you guys apparently decided to do it on day one of a new season after a big patch and whole new (basically mandatory) plugins were released. Nobody knew what was going for a good while before we all figured out the nav servers were causing the issues and people had a right to get frustrated. If you feel your lifetime key is undervalued then start charging more, and the condescending tone here is just brutal.
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Exactly my thought. It was a decision made on the most un-vivid time ever.
 
To quote Spoderman..."There are two types of people in this world, fagits"
 
First time I find myself disappointed with DB Staff.

I tweaked and fixed the bot on day two and it's been working perfectly for me ever since, so it's not even about that.

I do not like the idea of a server sided NAV system. There are too many ways it can go wrong, security and performance wise, but I get it. You got to protect your product. You have to make money and make of this site a viable business. I get all that. And even though I can see a couple of other alternatives, this is your business, it is your business decision and I will respect it.

But you better respect me too. If everyone was complaining, or moaning, as you said, these past few days, it was mainly because there was a complete lack of information and a serious communication gap between community and staff. Also, timing. Why would you make such a huge change in architecture right when a new season was about to start?

Whatever reasons you had, don't ever use sarcasm to address your customers again. You are probably extremely stressed and pissed off about a lot of things, because this is not the behavior that we came to expect from your staff, much less from you, but there is no excuse for that. Be it 25 or 250 bucks, it doesn't matter. I am an huge fan of Buddy Bots, I own most of them, even for games I barely ever played, and never regretted...let's not change that.

Edit: Also, I hope you notice an actual increase in your income, because you most likely will have to acquire more servers worldwide to host that NAV servers in order to make the product viable in a global level.
 
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So you decided to abandon paid users in Asia for your interest. Good job. 'Company'.

There are also many other programs that doesn't use server system.

It's just rationalization for breaking contract.
 
Customer since 2011, every patch we will have to be patience and wait... take a chill pill guys...
 
Bossland said:
Greetings i do not get it people,

first of all, we are sorry for the first 2-3 troubling days of the server side navigation we added to Demonbuddy as Diablo 3 patched.

Nowdays every company has its SaaS, Software as a Service .. oh sorry RDM. We are no different, as a company we need to look at the future of the company. This is the most logical step we could take. As with all applications on the internet, as long as it is Software, it can be freed of any costs.

With Android there is a phenomenon, you actually can track the percentage of your freed applications. In 2012, Gamasutra reported that piracy for a game called Shadowgun reached 90% on Android; a year later, developer Butterscotch Shenanigans reported that 95% of the 34,091 Android installs of its first game were “unofficial.” In contrast, 50% of iOS users had pirated Butterscotch Shenanigans’ game, according to SlashGear.

Ustwo Games, the developer behind the wildly popular mobile game “Monument Valley,” revealed in a series of tweets that only 5% of all Android installs of its game were paid for.


We at Bossland GmbH did not know how huge the usage of unofficial software was at our end, but we knew it was there. In order to survive, and its not just our survival, because if there is no us, there is no Demonbuddy and therefore there is no you, we decided to change Demonbuddy to depend on our navigation service. And see there, sales did actually rise.

Welcome to you all "I do not get it" people, you will get used to our way. All the beginnings are hard, i know that. It also is hard to spend 25 EUR for something that you can use for years. I get that too.

We have managed to stay on the market for so long now, we will continue doing so, even if it forces unpopular decisions.

Personally i am very happy with that decision, and you will be it too in some time.

For all the others, give us the time, to make our SaaS as stable as you know Demonbuddy to be.

Have a nice evening and good moaning

Bossland
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The post you're trying to snipe was asking why you chose to fundamentally change the bot in a major, untested, functionality breaking way on your first release in a new patch and at the beginning of a new season. You could've launched SaaS to your paid users a month ago and watched your net statistics.

People are questioning you not because you protected your product, but because you planned the execution of said change so poorly that it really negatively effected people's experience with your "Software as an intermittent Service".

Also, your demeanor could use some serious improvement if you want to be in business. Blizzard bloodied their nose a few times with terrible release days, but they were at least above getting on their own forums and deriding their customer base for complaining because THEY did something inadequately... You were better off just remaining silent and we could just assume you were being adult about it.
 
jaksemurf said:
The post you're trying to snipe was asking why you chose to fundamentally change the bot in a major, untested, functionality breaking way on your first release in a new patch and at the beginning of a new season. You could've launched SaaS to your paid users a month ago and watched your net statistics.

People are questioning you not because you protected your product, but because you planned the execution of said change so poorly that it really negatively effected people's experience with your "Software as an intermittent Service".

Also, your demeanor could use some serious improvement if you want to be in business. Blizzard bloodied their nose a few times with terrible release days, but they were at least above getting on their own forums and deriding their customer base for complaining because THEY did something inadequately... You were better off just remaining silent and we could just assume you were being adult about it.
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Exactly this ^. I've been using DB for almost a year and really don't get involved on forum much, until I read this thread.

If DB is mature enough to consider yourself a company, then act like one. Why not post notice of the major updates before putting it live or putting it to test before going live if you already knew a patch is coming.

You don't come out few days later after all the complains/questions, and simply blaming on customer's lack of knowledge/understandings, teases them then laughs it off.

Remember that this is a paid service, and now the service itself relies on the 3rd party developer community support to create plugin/profiles for DB itself to do its work. I am not sure why officials can use these type of tone to upset their customers, this is just not acceptable.
 
Bossland said:
It also is hard to spend 25 EUR for something that you can use for years. I get that too.
Have a nice evening and good moaning
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25 EUR is not a lot of money for any adult so I'm assuming that was supposed to be sarcastic. If it was not, I apologize for the next part of this post.
Why are you only charging 25 EUR if you don't feel that the people paying for your service deserve to have detailed patch information?
What would you need to charge to provide your customers with officially developed and supported software that provides the advertised features without the need for community developers?
Maybe you should think about adding a tier for that.

As for the second part, that was just plain unprofessional.
Before you hit that post button next time, stop and think to yourself. "Would this be an acceptable response for me to receive about a service issue with my cable/internet/phone?"
 
My trust in this company just keeps falling. What do you think this letter of yours does to the developers of CR and plugins? Such a shitty move from "thebuddies"
 
Wow...just wow.
That attitude and tone of an "official" statement is just sad to see.
 
Bossland said:
And see there, sales did actually rise.
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Your sales rose... when?... In the last few days since the start of the season?

You think that somehow your sales rose even though the bot barely works because of your DRM stuff and not because there's just a huge surge of players coming back for season 4 and buying the bot, wrongly assuming it will actually work?

Everyone comes back at the start of every season.

There is absolutely no logical way you could deduce that the introduction of your new DRM stuff increased sales with this small and skewed sample size.
 
We are being pissed on by the Buddy staff, that tone in the official statement is just really a no-go. How can you talk like that to your paying customers as a "company".
I don't get it, I really don't.
 
I think you might be confused I'm almost willing to 100% bet that your sales roar because of the start of S4 sms very little todo with you adding drm to demon buddy that will no doubt be *****ed soon enough anyway
 
I am resistend to posters that just made their accounts, you are the "i do not get it" people.

To the others, believe it or not, the post was made after the reaction of the people in this very forum. Especially the "i do not get it" people.

For the rest: It is done, and it will be working good enough soon. Our asian customers will be as happy as the rest of our users, once everything works as expected.

For the ones that do not stand black humor, o not read what i write, it typically is full of it. For the ones that can not use Demonbuddy due to our difficulties with the live system, it happens, often, even to multi billion companies.

You are free to roar here, it will not be censored.
 
Bossland said:
I am resistend to posters that just made their accounts, you are the "i do not get it" people.

To the others, believe it or not, the post was made after the reaction of the people in this very forum. Especially the "i do not get it" people.

For the rest: It is done, and it will be working good enough soon. Our asian customers will be as happy as the rest of our users, once everything works as expected.

For the ones that do not stand black humor, o not read what i write, it typically is full of it. For the ones that can not use Demonbuddy due to our difficulties with the live system, it happens, often, even to multi billion companies.

You are free to roar here, it will not be censored.
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"working good enough soon" guessing we're still not getting an ETA?
Not trying to be rude or anything, just wondering ^^ xoxo <3
 
My Point of View:
I think most Peoples Problem is not "DB is not working". I think the the Problem is the same the people have with Blizzard also.

Information Management.
If there is an Problem with DB make a read only Thread like: "DB Navigation Problem - Status" and give one of your Company members the job to keep an eye on this Thread and update it high frequently. I know there is not every hour something to tell about but the customers are more "happy" when they see "hey theres somebody who will inform us" then writing "nothing".

I am Working in a Big German Comany as a Lotus Notes Admin and when we have a bigger Problem i have to give a Status to the User Helpdesk every Hour. And this is also in 50000 Companys the normal way.

Just my 50 cent! :)
 
Saxo said:
My Point of View:
I think most Peoples Problem is not "DB is not working". I think the the Problem is the same the people have with Blizzard also.

Information Management.
If there is an Problem with DB make a read only Thread like: "DB Navigation Problem - Status" and give one of your Company members the job to keep an eye on this Thread and update it high frequently. I know there is not every hour something to tell about but the customers are more "happy" when they see "hey theres somebody who will inform us" then writing "nothing".

I am Working in a Big German Comany as a Lotus Notes Admin and when we have a bigger Problem i have to give a Status to the User Helpdesk every Hour. And this is also in 50000 Companys the normal way.

Just my 50 cent! :)
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This!!
 
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