1) Server (NA or EU, and gameworld).
NA Inoch
2) Ban time.
4:38 PM CST 7:33 PM CST
3) How many accounts was banned.
Two
4) What plugins you use, or what you do with ArcheBuddy ingame
Scarecrow
5) Did you use different IP addresses? (Note, that public or lowcost private IP list, and V-P-Ns can be used by another bots\ spammers).
No
6) Any another information that you consider relevant.
Played since launch. Used AB since October. Never had an issue until today.
Email:
Response after appeal:
Same email for both accounts.
Good Bye ArcheAge!
NA Inoch
2) Ban time.
4:38 PM CST 7:33 PM CST
3) How many accounts was banned.
Two
4) What plugins you use, or what you do with ArcheBuddy ingame
Scarecrow
5) Did you use different IP addresses? (Note, that public or lowcost private IP list, and V-P-Ns can be used by another bots\ spammers).
No
6) Any another information that you consider relevant.
Played since launch. Used AB since October. Never had an issue until today.
Email:
Greetings from Trion Worlds:
This email is to inform you that your Trion Worlds account has been banned due to a violation of our Terms of Use, Code of Conduct. Privacy Policy, or End User License Agreement. If you wish to discuss the reasons for this ban or request reinstatement of your account, please contact us through our Support Center by clicking the following link or pasting it into your browser: https://support.trionworlds.com
We recognize that the acts that led to this ban may not have been initiated by you, and we apologize if this is the case. Trion is committed to maintaining a fun and safe place for our customers to play games, and we have taken this action as a last resort to ensure a better gaming experience for our valued customers.
Sincerely,
Trion Worlds Account Services
Response after appeal:
Thank you for your appeal inquiry.
After reviewing pertinent logs, we have determined that the action taken against your account for 3rd Party Programs was correct. We will not be reversing relevant suspensions and/or notes applied to your account.
If you have any additional questions or concerns, please don't hesitate to let us know. Your reference number for this question is 150107-******.
Sincerely,
GM Larus
Trion Worlds Inc
Same email for both accounts.
Good Bye ArcheAge!

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