5 accounts banned, managed to retrieve 2 of them for now

[matei2me]

1)Were you using Honorbuddy, Gatherbuddy or both on the account? Dungeonbuddy for leveling, dungeonbuddy for farming

2)Which version (and Beta or Release)?:the lastest versions all the time, last i used was 715 i think

3)If so, when was the last time?: 2 jan 2014

4)What profile were you using?: different dungeonbuddy instances from botanist (HoL, botanica, forge of souls)

5)What combat class were you using? if None Just put Default then the Classname: singular

6)What plugins are you using?: antiafk

7)How many hours per day did you bot for?: 9-10

8)What honest percentage of time did you supervise your bot? 10%

9)How many auctions per day did you have?: none was vendoring all loot

10)Did you Use Any Other Bots, Hacks, or Mods? no

11)Was your account involved in gold selling? was in the guild that i was selling gold from

12)EU or US realm? EU

13)Is the banned account a Scroll of Resurrection or an actual paid account? paid 5$ battlechest


I tried to appeal 2 of them and they were both succesful, one turned into a 72 hour suspension and the wierd thing is that the other one was caught automaticaly. I have never used proxies. This is the email i got and maybe some people will get some useful info from it.


This is the latest response from Customer Support:
Greetings xxx,

Thank you for contacting Blizzard Entertainment.

You account was unfortunately caught and closed by one of our automated security measures. You can find a summary of what we have done and what you still need to do below.

--- What have we done? ---
- Reset your Battle.net account password (sent via email)
- Overturned the closure of your account.

--- What do you need to do? ---
- Ensure your account is secure, links to advice for this can be found below.
- Complete the password reset to choose your new password.
- Re-activate your subscription (see below).

--- Further Information ---

- Payment -
When your account was closed the recurring subscription details were removed from your account; you will not be billed again on this card unless you enter the details again manually. Once the current subscription is over, if no further payment details are added, your account will become frozen

- Proxies -
It is not uncommon that proxies are used by Online Trading companies (gold sellers) and users of exploitative third party programs. We do not support the use of ***** services and if you continue to use them it is unfortunately possible that your account will get closed like this again.

- Account Security -
Security Site - Battle.net
Free Security Software - http://eu.battle.net/support/en/article/antivirus
Forums - PC Security Guide - [Guide] How to SCAN and SECURE your PC - Part I - Forums - World of Warcraft
How does an account get compromised?
Common types of account theft - Battle.net

What does the ?Answered? status mean?
- A ticket in ?Answered? status means that a Customer Support representative has provided an answer to your ticket.

What can I do next?
- You can click ?Need More Help? in-game, after you view the in-game response.
- Or, you can choose the ?I still have a problem? option on the ticket detail page. Please note that if you choose this option, your in-game ticket will be converted into a web ticket. It will no longer be viewable in game, but will be visible on the Blizzard Customer Support web site instead."

If you have additional questions or concerns, please log in to the Blizzard Customer Support web site at <http://www.battle.net/support/> and reply to the ticket.

Regards,

The Customer Support Team
Blizzard Entertainment

 

[Aion]

Just a stright question - howmany days/weeks/months the accounts survived with 10/24hours uptime before the autoban triggered?

And have u used them on the very same computer, with the same IP, or different setup?

 

[matei2me]

Just a stright question - howmany days/weeks/months the accounts survived with 10/24hours uptime before the autoban triggered?

And have u used them on the very same computer, with the same IP, or different setup?

same ip, same computer, i have them in VMware running tho. I bought the accounts on 12dec, leveled in 2-3 days with RAF and started botting on 15 december till 2january so around 3 weeks which is perfect for a 4 weeks gametime which is provided from the battlechest

as a side note i got another email from a ban appeal stating this (2 accounts have been permanently closed)

The game client may monitor your computer's RAM and/or CPU processes for unauthorized third party programs running concurrently with the game.

An unauthorized third party program is defined as any third party software (including Addons) that facilitates cheating; intercepts, mines or collects information from the game database; or allows modifying or hacking of the game interface, environment or experience in any way not expressly authorized by Blizzard Entertainment.

 

[Giwin]

The game client may monitor your computer's RAM and/or CPU processes for unauthorized third party programs running concurrently with the game.

An unauthorized third party program is defined as any third party software (including Addons) that facilitates cheating; intercepts, mines or collects information from the game database; or allows modifying or hacking of the game interface, environment or experience in any way not expressly authorized by Blizzard Entertainment.

I wonder how many devs looked at this and thought about how many people ask this question and even if you explained the answer they wouldn't understand anyway.. do you really think that they don't care about their business that they'd forget to cover their customers from things like Warden and risk everyone using their software to get banned?

Let's chalk this one up to common sense.

 

[Choud]

Hey my account has banned too. I was just started using bot, never banned before. I don't know what can I do now. You say you retrieved 2 of 5 accounts. Is there any chance for me to retrieve mine? What should I do for it?

 

[standza]

Hey my account has banned too. I was just started using bot, never banned before. I don't know what can I do now. You say you retrieved 2 of 5 accounts. Is there any chance for me to retrieve mine? What should I do for it?

Log in your accounts and go on support!