Why do i not resive my key to DB

[FaceIt]

I have buyed a key to DB but why do i not got the E-mail whit the key and where can i resent it?

 

[ullfrotte]

I have the same problem, and you should submit a ticket: https://bosslandgmbh.zendesk.com/requests/new
Been waiting 1 hour atm. Very slow support for "new" customers. Don't know how fast you will get help

 

[FaceIt]

i have maked a tickit now allso

 

[ullfrotte]

Any luck? Still no respond. Would be nice to just have a info box that tells estimated time for help.

 

[FaceIt]

I have no lock here neather. If you want we can play to gether when it works?

 

[dogmeat]

Let's face it. Ur...fotte!

 

[ullfrotte]

Seems so

 

[dogmeat]

Lulz!

Don't worry. Emails lag sometimes.

 

[ullfrotte]

3 hour lag? Always gotten them instantly before (honorbuddy & the 3 day demonbuddy).

 

[log1k]

Mine was instant, and I had the same problem last night when I tried a couple times. Turns out my credit card payments didn't go through because of the verified by visa thing. I just signed up with click and buy and that worked no problem.
I guess the 1st thing I would do is verify the payments actually went through.

 

[ullfrotte]

Bought the trial with paypal, and same today for the session. And I have already checked, and it has gone through. Only thing I can think of, is that i wrote wrong email or something. But still waiting for my ticket. That fast service! -.-

 

[Tony]

forums cant help on payment issues


looks like there is a global issue on our payment provider,we are trying to solve it


thread closed