"Upgrade process criticism" or "This is me bitching"

[seafunk]

Well, I gotta say I'm a bit disappointed at how the upgrade process is handled. Several business days and all. I'm an extremely impatient fella and gotta admit I've first started thinking about just buying the 80? version and later been checking AIO out after realizing it's not gonna be a 5 minute thing.

The tone that is set in the faq doesn't really make you feel like a valued customer either. I know the bot is cheap and all and you probably have an assload of work to do and a private life and whatnot, but telling your customers to not even think about writing a pm or they could get a nice fat ban is just absurd.

Just some suggestion: buddystore.biz has my current license tracked, so why not just upgrade through that site? I really can't see why it'd be a big deal that way. If it's just you not having enough time to handle the requests, I'd say a cheap online customer support employee would be the way to go. If the process somehow guarantees that you actually get the money you deserve, than I'd say some more trust towards your customers is appropriate, even if they're all *****ers.

Anyway, just been really pissed (like I said: really impatient type here) at not seeing the status of the upgrade, not getting a reply at all and being forbidden to write pm's or bump the thread (which one can say in a nice way like: I cannot handle the amount of pm's I receive, so please understand I might not reply).

So maybe there are more people like me out there and this criticism helps you improve the overall quality of your service and thereby increase sales in the long run.

All that being said, the bot kicks ass, I'm loving it! Everyone involved is doing great work. I wish I wouldn't be so busy with studying (med) and my daughter, I have 100s of ideas for plugins, but my programming skills are a bit rusty these days... :/

Hope this thread doesn't seem offending in any way, just meaning to give some feedback here. It's always the negative feedback that reaches the devs first, eh?


Much <3 to all the botters out there!

 

[Tony]

you made a post at:Yesterday 11:07
and a repost on your own thread at:Yesterday 20:10

Bossland will respond within 48hours

 

[no1knowsy]

There could be a way to automate the upgrading/purchasing being put into the Auth server, but that opens up a whole lot of Security issues. It's more about keeping the AUTH servers safe than getting the information to it instantly. I'd rather wait 48 hours for what I purchased than have someone hack a way into getting unlimited session for free. Bossland is busy, his life is not dedicated to this bot.

Oh and PMing Bossland is not worth it, because everyone who has had to wait more than a few hours decided to send him a message about it. He has the forum set up to e-mail him when something in the Payment Section changes. Nobody else has access to the auth servers, so PMing anyone else about it is also worthless. You won't get a ban for it, unless it goes to the point of harassment. Wait your turn please.

 

[seafunk]

Well, I bumped the thread before I saw the rule against it. I ofc did not pm anyone and naturally I have to wait my turn. This isn't really about what I do/did/will do or whatever. It was meant as criticism towards the process, this isn't a political debate so no reason to talk about me really. Most people who have supplied services to the public (and I am one of them) appreciate the criticism of a pissed customer and see it as a chance to improve the quality of their service. There doesn't need to be a discussion between the critic and the advocates of the criticized object, it won't lead anywhere.

If it's really a security issue, then I guess the waiting period is entirely justified, but we both know that can't be all, you don't see these issues elsewhere (say steam for example).

And btw, I haven't tried it and I'm not going to, but in the AIO support section the developer (think it's the dev) is kindly asking for a pm in order for a potential customer to get a test key. ;D That seems quite attractive, some sort of temporary license wouldn't be a bad idea for the period when the account update is being processed.

Again, please don't make this about me, I know I'm very impatient and you could find a lot of other things about my behaviour/character to make subject of a discussion. It's very frustrating to you see what I was trying to present as a chance for the developer to improve product quality being blocked off right off the bat, but that's very common behaviour after all and I expected it.

Again, I can't stress enough how much I love the bot and this isn't really anything that changes that lol!

Bossland is busy, his life is not dedicated to this bot.

Not sure where that comment is coming from and how well you know the guy, maybe this is public information even, but tbh if I have the choice between several products like these I will naturally choose the one which has the most dedicated developers behind it, who ideally treat it as their own child nurturing it day and night. I doubt he's only doing this as a side project or something, a lot of time must've flown into this project and imho that's a good thing. There's a direct relation between the amount of dedication the programmer has and the quality of the final product. Maybe that's exactly what I'm diappointed about. The 3 day wait period and lack of communication doesn't really give you the feeling of being a valued customer. Me I'd rather pay an extra 10 or 20 Euros for a more personal service, but I'm sure a lot of people look at this in another way. There's a large German retailer for computer stuff (mindfactory) that gives you the option of paying a few Euros extra for better service with each order, I always thought that was a pretty neat idea.

 

[justin5150]

I would have to agree with you seafunk, no offence to anyone, but I see lots of these posts, and if a automated system would be possible I think that would add quite a bit to honorbuddy as a whole.

 

[Apoc]

Firstly, not trying to step on anybody's toes, or piss off/annoy anybody. But we're a very small company. We're not here 24/7 to deal with support requests, and payment issues. (If you're requesting something in the middle of the night, we likely won't see it for at least 6-8 hours)

Bossland is the only one who handles payment related issues. (That includes upgrades, etc) He's very good about getting to them within 24hrs. Sometimes a bit longer. However its rare that it takes longer than 24hrs for payment things to be resolved.

Lastly; an automated system would be nice. But there are many different, erm, scenarios, for upgrading. Which is better dealt with manually, to avoid any mistakes.

With that said; if you're request isn't dealt with within 24hrs, THEN bump your thread, or whatever you decide to do. (Please don't make more than 1 thread though, as it'll just be deleted as spam.) Bossland will be dealing with the threads in the payment issues forum within the next 2-3hrs, if not sooner.

 

[seafunk]

Haha I'll totally bump the thread in 4mins!

Thanks for the explanations Apoc, you don't need to justify anything. Just wanted to give you guys something worth considering for the future. I'll quote justin5150 here: "No offense to anyone", you guys are doing an excellent job with the project overa?? and that's what counts!

Btw, you mentioned you're a very small company. Have you ever released the figure of total lifetime buddy accounts? I've been really curious about that for quite some time. Not just number of buddy user, but bot users in general...

/me prays he won't get punished for his bitching with an extra 24h wait

 

[Apoc]

You can ask Bossland personally to post a small statistic.

All I'll say, is its more than 100, but less than 10000000

 

[seafunk]

lol
I can understand that one would not make that sorta information public for various reasons though.

 

[seafunk]

Bossland will be dealing with the threads in the payment issues forum within the next 2-3hrs, if not sooner.

...4h later in the payment issues subforum:

I'm on day #6 lol

On one hand this really sucks if you have a personality structure like me, on the other hand I'm starting to feel sorry for that guy having to handle these issues pretty much every day and apparently on his own.

 

[DX123]

I think if they open up the system to be automated, you'll see a lot more of "HonorBuddy v4.xxx *****ED" showing up everywhere. Better to leave it how it is.

 

[seafunk]

Being obnoxious is the least I can do. I still haven't received an invoice after 48 hours. Sigh