Just copy/paste what my ticket says.. i appeal every single ban and its always same thing. "wont change it for any reason bla bla" resolved. BUT this email came back as ""answered"
Diablo 3 - My game license is banned or suspended and I want to appeal.
Hello, i have not logged in my Diablo 3 account in a few weeks. only to try tonight and it says i have been banned. i check my email and see that it says for useing programs outside diablo3. i have not even played in 3 weeks or so.. i beleive my account was hacked/stolen. please help me with this!
Hey there! ^_^
Thank you for contacting Blizzard Customer Support regarding your Diablo III account.
We use automatically stored save points to roll compromised Diablo III accounts back to their pre-compromise state. Save points are regularly updated, but they will not be totally current when a compromise occurs. Because of this, progress gained on the account since the save point was made, including all progress (such as items, gold, or newly created heroes) since the potential compromise, will be permanently lost when we roll an account back. We cannot adjust the automatic rollbacks in any way, or restore any progress lost as the result of a rollback.
Each Diablo III account is limited to two rollbacks, and we need your approval before we can use one of your rollbacks. If you would like us to roll your account back, please respond to this ticket and clearly tell us that you want to use one of your two rollbacks. Do not play on the account after requesting a rollback. Any progress gained before the account is rolled back will be permanently lost.
If you do not respond, we will not roll your account back.
Note: After we roll an account back, that account's access to the Diablo III Real Money Auction House will be restricted until an authenticator is attached. If the account is compromised a second time, access to the Diablo III Real Money Auction House will be revoked.
Account security is critically important. For more information, as well as tips to help protect your account, see the Compromised Diablo III Account support article (http://www.battle.net/support/article/5400056).
Thank you again for contacting us. We appreciate your continued interest in Diablo III.
If there is anything else I can answer for you or anything you need from me please just let me know and I will do everything I can to assist ^_^
Respectfully,
Lorenittis
Game Master
World of Warcraft
Blizzard Entertainment
Blizzard Customer Support is now on Twitter and Youtube! Come join us @BlizzardCS and Blizzard Customer Support - YouTube. Our Youtube page contains very useful how to, trouble shooting, and account security videos, check it out
My response - Yes please rollback my charcter, thanks so much for the help and i am ordering an authenticator right now!
Awaiting my rollback now i guess! lol never had them reply with this on 20+ accounts always the same message. wish me luck!
Diablo 3 - My game license is banned or suspended and I want to appeal.
Hello, i have not logged in my Diablo 3 account in a few weeks. only to try tonight and it says i have been banned. i check my email and see that it says for useing programs outside diablo3. i have not even played in 3 weeks or so.. i beleive my account was hacked/stolen. please help me with this!
Hey there! ^_^
Thank you for contacting Blizzard Customer Support regarding your Diablo III account.
We use automatically stored save points to roll compromised Diablo III accounts back to their pre-compromise state. Save points are regularly updated, but they will not be totally current when a compromise occurs. Because of this, progress gained on the account since the save point was made, including all progress (such as items, gold, or newly created heroes) since the potential compromise, will be permanently lost when we roll an account back. We cannot adjust the automatic rollbacks in any way, or restore any progress lost as the result of a rollback.
Each Diablo III account is limited to two rollbacks, and we need your approval before we can use one of your rollbacks. If you would like us to roll your account back, please respond to this ticket and clearly tell us that you want to use one of your two rollbacks. Do not play on the account after requesting a rollback. Any progress gained before the account is rolled back will be permanently lost.
If you do not respond, we will not roll your account back.
Note: After we roll an account back, that account's access to the Diablo III Real Money Auction House will be restricted until an authenticator is attached. If the account is compromised a second time, access to the Diablo III Real Money Auction House will be revoked.
Account security is critically important. For more information, as well as tips to help protect your account, see the Compromised Diablo III Account support article (http://www.battle.net/support/article/5400056).
Thank you again for contacting us. We appreciate your continued interest in Diablo III.
If there is anything else I can answer for you or anything you need from me please just let me know and I will do everything I can to assist ^_^
Respectfully,
Lorenittis
Game Master
World of Warcraft
Blizzard Entertainment
Blizzard Customer Support is now on Twitter and Youtube! Come join us @BlizzardCS and Blizzard Customer Support - YouTube. Our Youtube page contains very useful how to, trouble shooting, and account security videos, check it out
My response - Yes please rollback my charcter, thanks so much for the help and i am ordering an authenticator right now!
Awaiting my rollback now i guess! lol never had them reply with this on 20+ accounts always the same message. wish me luck!
giving as hope was really cruel.