Rule of thumb from having just dealt with 3 accounts being banned:
First try automated means of recovery "I've been hacked" then plead ignorance, but very nicely, and not immaturely (use no foul language). Think of it as if you were dealing with someone in society. If you start cursing him out they aren't going to help you, because they don't HAVE to.
I put in roughly the same 3 tickets for 3 accounts which were not associated (expect for being linked because of buying RAF time, which is why they were caught, and then banned for long hours online) and one which mentioned possible hacks, got a "please send account recovery information" and one which mentioned no such thing got overturned to a 72 hour ban (luck of the GM imho) and the third got a "we reviewed [a.k.a. we didn't but we don't care] and our decision stands].
It should be noted on the third one which has no chance of recovery, I responded after the initial response from them "confirming their findings" with a not-so nice response, then a super-not-so-nice response which in turn lead to another "we confirm our findings and we won't respond anymore". Point is, I should have called customer service or submitted another very nice response asking that they please reconsider what they have found because I don't believe it to be true, etc.
But the facts are these, those accounts were SoRs, they had been played upwards of 14 hours a day since SoR activation, and they had only done 1 thing since they got 85 (run dungeons), so if they did truly investigate the third account, I have no wonder why it was kept banned. Any logical person could see it was a bot! lol, but on another note, it shows they didn't review the last 2 because they wouldn't have worked with me under those conditions I'd think.
Either way, time to change the name on my ID and send it in, and I just got the 72 hour suspended one back last night. Not sure how to proceed with that, guess ill be doing short days in dungeons/gathering and maybe archeology or questing for looks.