Aevitas
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Since there are so many threads that describe the same errors, I decided to put up this troubleshooting thread which covers some of the most persistent problems here in the support section.
What do I need to install to run TankLeader properly?
You can get both from the Microsoft website, or you can use a tool we wrote to install them for you: http://www.thebuddyforum.com/releases/68254-problems-new-install-buddy-product.html
Can I run World of Tanks in full screen while running TankLeader?
No, you can't. It won't work.
TankLeader 2 makes World of Tanks crash as soon as I start it!
Your TankLeader and World of Tanks versions probably don't match. If for instance TankLeader 2 is working with 0.8.6, and you're still playing World of Tanks 0.8.5, stuff will go wrong when we try to set TankLeader up, and the game will force close. Make sure you're always using the version of TankLeader that corresponds to your World of Tanks client.
I can't click the "+" button in the garage tab, what should I do?
There's three things you can do here:
Initialisation failed, what should I do?
If you see something along the lines of:
And the line right after that is an exception, you'll need to do one of two things:
If the log says:
If your log mentions the following:
Check your actual log file in the Logs directory of TankLeader. It'll list two things: Loader Exceptions and Properly loaded types. Especially the second one can be a bit long. If anywhere in the loader exceptions it mentions it can not find a file called System.XXX.dll, where XXX can be pretty much anything; a common one missing is System.Web.dll, you'll need to reinstall or update your .NET Framework installation to the full and latest version.
I have a question that's not listed here! What do I do?
Create a thread in this very support forum. Make sure to describe your problem in proper English, and make sure to attach the log file that TankLeader made when the problem occured. Without a log file it's extremely hard for us to tell what went wrong and where it went wrong. If your log file is too large to attach, you can use WinRAR or 7-Zip or any similar tool to reduce its size so you can attach it. Sometimes we may ask for TeamViewer access to your machine to see the problem in action, but that's rarely ever required to resolve bugs.
Thanks for reading.
What do I need to install to run TankLeader properly?
You can get both from the Microsoft website, or you can use a tool we wrote to install them for you: http://www.thebuddyforum.com/releases/68254-problems-new-install-buddy-product.html
Can I run World of Tanks in full screen while running TankLeader?
No, you can't. It won't work.
TankLeader 2 makes World of Tanks crash as soon as I start it!
Your TankLeader and World of Tanks versions probably don't match. If for instance TankLeader 2 is working with 0.8.6, and you're still playing World of Tanks 0.8.5, stuff will go wrong when we try to set TankLeader up, and the game will force close. Make sure you're always using the version of TankLeader that corresponds to your World of Tanks client.
I can't click the "+" button in the garage tab, what should I do?
There's three things you can do here:
- If you are on Windows 8, and .NET Framework 4.5 came pre-installed with the OS, make sure you run Windows update and install all .NET/C++ related updates you can find.
- If you have .NET 4.5 installed on Windows 7, uninstall it and install the full .NET Framework 4.0 - NOT the client profile.
- If the above don't work, you can use a tool we have made which installs them for you: http://www.thebuddyforum.com/releases/68254-problems-new-install-buddy-product.html - however, this won't do much if you have a newer version of .NET (ie. 4.5) installed, so keep that in mind.
Initialisation failed, what should I do?
If you see something along the lines of:
Code:
Reloading AssemblyLoader<Scylla.Common.Plugins.IPlugin> - Initializing
Reloading AssemblyLoader<Scylla.Common.Plugins.IPlugin> - Initializing plugins !THROTTLED!And the line right after that is an exception, you'll need to do one of two things:
If the log says:
You'll need to ensure you are running everything at elevated (administrator) permissions, and TankLeader has the ability to create folders in its own directory. If you're not running Windows as an administrator, you may have to set folder permissions manually or have an administrator set them for you.
If your log mentions the following:
Check your actual log file in the Logs directory of TankLeader. It'll list two things: Loader Exceptions and Properly loaded types. Especially the second one can be a bit long. If anywhere in the loader exceptions it mentions it can not find a file called System.XXX.dll, where XXX can be pretty much anything; a common one missing is System.Web.dll, you'll need to reinstall or update your .NET Framework installation to the full and latest version.
I have a question that's not listed here! What do I do?
Create a thread in this very support forum. Make sure to describe your problem in proper English, and make sure to attach the log file that TankLeader made when the problem occured. Without a log file it's extremely hard for us to tell what went wrong and where it went wrong. If your log file is too large to attach, you can use WinRAR or 7-Zip or any similar tool to reduce its size so you can attach it. Sometimes we may ask for TeamViewer access to your machine to see the problem in action, but that's rarely ever required to resolve bugs.
Thanks for reading.