Told a friend to purchase HB, he ran into some problems - Thanks for the assistance.

[middelfart]

So, ruthly 5 days ago my friend purchased a HB licens (1 session) but he hasn't yet recieved the code through his email. Can anyone help me with this?

 

[Instandeye]

"On payment issues mail to [email protected], please add you Key / Email / Ordernumber if possible, along with the description of the issue

Payment issues can be: Payment Declined / Whitelist, Key not working, Honorbuddy Upgrade 1 to 3 Sessions, Buddyauth Issues, Refund, Merging Keys for the same User

We do not: Transfer Keys to other Users, Split Sessions, Upgrade Demonbuddy Sessions ( Temporary )"

 

[middelfart]

Thank you for the quick reply, I already mailed my buddy the exact same. I was just wondering if there'd be anything else I had to do. Looking forward to chat with Tony

 

[Tony]

we will check your email asap


btw


tried to register here Home Page - Buddy Auth Portal
using the same email he used in checkout page and he couldnt see his key?

 

[middelfart]

Thanks for the respond Tony, I'll be checking up on that ASAP - Hitting you up with a message here.

- Thanks

 

[middelfart]

Update: Friend registered and nothing is yet there (no key, no session etc.)
Is it possible for a live assist Tony (or anyone else being mod's etc)? If yes, poke me here in this thread.

 

[Tony]

tell him to send us an email at [email protected]
including the email he used in checkout page and the transaction id

 

[middelfart]

Hey Tony (and everyone else)*, we need some further assistance. would it be possible for live assistance? thank you!

 

[Tony]

whats the problem?

 

[middelfart]

The problem is that he purchased 1 session, but duo to his bad english he has no idea on how to send the email. (he has not recieved a code, reciept or anything).

 

[middelfart]

He has now sent a new email to [email protected] to ask for the key.

Thanks for the help.