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"This software is not authorized to be used from Germany" - I'm in Norway!!

B

Bamse

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Hello :)


I've had this problem for a while, when I try to start HB it will tell me HB isnt authorized to be used from germany.... I've never even been in germany, I live in Norway.
I usually start my v p n and connect to a norwegian server, and then I can run HB without problems.

I have been in contact with my internet provider and they say that they dont have any servers or stuff like that connected with germany.

Yeasterday I had a friend over, and he tried to log into HB on his own computer, and he got the same issue as me! Now thats weird... Is there something terribly wrong with my IP or what?

anyone here that can help?

I dont know what information you need to help me, but just tell me and I will try to fetch it :)

Thx :)

Here's a log:
View attachment 2532 2014-07-16 18.42.txt
 
disable any "tools" that have to do with your network/ip
 
I just reinstalled windows and still same problem :S

I've been in contact with my internet provider because its happening for everyone on my local network
 
yea, its not a windows issue. its your ip, or the final ip before it goes out to the internet is showing up as a german ip address. if your isp is buying lines or routing traffic though germany it could cause it to be identified as such.
 
Hello again,

If you want me to open a new thread about this then please say.


I have been, as you suggested, in contact with my ISP and they have the following reply about the issue after several tests and alot of troubleshooting.
(I sent this trough google translate because english is not my mother language obviously)

Hello,


Thank you for your inquiry.


Refers to problems with sites that is presented in the wrong language.

The error you are experiencing is unfortunately due to that the Geo-IP provider to these websites you visit have not updated information. When we do not have any contact with their systems it's not something we can update.

The only thing you can do is send an email to the sites that you experience comes up with the wrong language and ask them to update the Geo-IP information with the correct country and owner.

RIPE.net is the organization that approves and assigns IP addresses to all providers in the world. They sit with the correct information registered in its database and then there is little more we can do.

As you can see through http://www.geoipview.com/, which is a provider that allows you to see where IP address has a location, you can see that these have updated and correct information.

The reason that your language is presented in German then is because the IP address you have, previously belonging to a provider in Germany. These were later bought by Altibox and it is we who are the rightful owner of these, which also is confirmed by RIPE when searching their database.

When the multi language page, then check this by using its GeoIP tools, which will not have updated info, where IP is located, and then turn it up side facing the wrong language. The sites must update their databases or their partners and update the correct information.


We have enabled IPv6 for you, so then you may not experience this error as often. This is because websites that normally support IPv6 will now normally work without the problem.

But imagine that you come to a site that only supports the IPv4 protocol, then the problem may reappear. This is because when your IPv6 address is converted to IPv4 address, it is the same you've had previously.

Please contact us again if there is anything more you wonder.

Sincerely
Viken Fiber AS
Click to expand...


I hope you can do as my ISP suggests and update your GeoIP database with correct country information so I again can play without having to use VPN to get a norwegian IP.

My IP adress is:




Attatched log showing the error honorbuddy is giving me.
View attachment 272544 2015-02-04 00.23.txt

And btw, you can say whatever you like but I doubt this has anything to do with my installation or computer. This has been a problem for over a year since I moved to my current apartment and got this IP, was not a problem before and it is not a problem if I'm at a friends house on the same computer.


Regards

Bamse
 
Last edited by a moderator:
give it a try now and let me know plz
 
Currently testing, will report back if or if not getting the error again ;)
 
HB has been running fine until tonight.

I again got the same message saying:
This software is not authorized to be used from Germany.
Authentication failed!
Click to expand...

I immediatly checked my IP and my IPv4 remains the same as before, but the IPv6 is not the same as before. I PMed tony with the new IPv6.

Will add a log to be safe.
View attachment 5512 2015-02-08 02.08.txt
 
thats odd -.-

tried to flush dns?
 
I found out that when my PC is connected to wireless, I get a IPv6 adress and HB seem to work (not always), but if I connect with cable I get IPv4 adress only and HB doesnt work. Would be nice to know tho if your auth servers even support IPv6 at all?
Seems like you still need to update the Geo info on my IPv4 adress tho.
 
for some reason this issues pops only on some users from Norway on a specific ISP

still got issues?
 
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