The disgust i have for Bossland and the entire company.

[MoobyB]

APOLOGIES IN ADVANCE FOR THE AMOUNT OF TEXT

So, i know this thread is probably going to get deleted, but i thought i would share my experience over the past couple of months with the community.

As a lot of you are probably in the same boat as me, i paid for lifetime keys on multiple games, under the impression they were 'lifetime', this topic has been discussed ALOT over the past couple of months and im sure many are sick of seeing posts like this.

I thought i would go ahead and write to 'the buddy support' to enquire about reimbursement for my lifetime keys as i was claiming it was false advertisement from when i bought them, below is the initial email i sent followed by the responses i got back.

ME

Hi,

First of all ive been a fan of your products for a while, actually bought quite a few lifetime keys and this change you have put in has completely shafted me, the whole reason i bought lifetime was to have it lifetime, and on the basis of false advertisement i would like a refund of all of my lifetime keys...

This is totally unfair, you cant punish your customer base for you not calculating your costs correctly.

If i was to sell you a car... say you pay X ammount, 2 years later i show up and say... oh.. that car i sold you... yea .. well you need to start paying monthly for it now....... its completely unheard of.

Please arrange a refund with the appropriate buddy team

I look forward to your response.

Thank you.

SUPPORT

Joro (Bossland GmbH)
Jan 21, 11:14 CET

Greetings,

the example with the car is not accurate at all, when you buy a car you do have additional costs for it each year - with our program there were none .

However, thank you for your feedback and opinion, we'll have it in mind.

Best Regards

ME

I don't know much about law, but I know you can't take away a product from someone after they have purchased it without offering a refund. My example is 100% conparable. Who was to say I would drive the car? If I bought it to look at then I would have no additional all costs. Your reasoning is flawed and i cant believe that your response was an official response.

It is an absolute joke, I demand my refund now, it is in my rights to do so.

Thank you

SUPPORT

Joro (Bossland GmbH)
Jan 21, 18:04 CET

For now all keys are working , so there's nothing i can do, once we stop them , please contact us again ,

The decision to stop the lifetimes was not easy one , but it's the only way to keep and save the bot and its future .

Best Regards

At this point i thought i would play their game, i waited, the other day i responded to the support... this is now the response i get from them at support......

ME

Hello,

just responding to the incident (#number) which has been marked as resolved, it has not.

This is my final polite request for a refund for all of my lifetime purchases, if you fail to do so i will take this further.

Again i will state that it is my legal right to a refund by The Consumer Rights Act, your advertisement was lifetime key, there is no way beating about the bush, a lifetime is not 2 years.

Please arrange a refund with your appropriate team.

Many thanks.

SUPPORT

We'd love to hear what you think of our customer service. Please take a moment to answer one simple question by clicking either link below:

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They are closing my incident down without even saying a word back to me, i have reopened the ticket 3 times now and they have closed it down over and over again without a single word being said.

I find this a disgusting way to treat a customer, i know i am asking for a refund but i feel i am fully entitled to one.

Hopefully me posting this on here actually gives me an answer, if this gets deleted i guess we will know something is up.

Sorry for the rant guys but i do genuinely feel shafted, i am now prepared for my roasting.

Thanks for reading.

 

[f299]

No one cares.

 

[aalberg]

No one cares.

Not true bud, I care.

IDK, but what kinda right do they have changing old supporting payers subscription? I bought lifetime key and I expect having lifetime key.
Well.. This is rly just sad, and greedy.

 

[exaccuss]

No one cares.

Judging by the staff response, i would have to agree lol

 

[alltrueist]

Not true bud, I care.

IDK, but what kinda right do they have changing old supporting payers subscription? I bought lifetime key and I expect having lifetime key.
Well.. This is rly just sad, and greedy.

It's fine to care, but do it in the already-marked thread. He doesn't need to start his own new thread just to complain about this. It sucks, but you either move on or stick around.

 

[UnderratedPost]

What an over-entitled idiot, you got a great product for 2 years when most hacks in other games like overwatch for example cost $20 per month at a minimum

Stating the consumer rights act LOL , it's like buying drugs and then going to the police because the dealer didn't give you the full amount

 

[Tony]

it has been already announced and discussed

you are not eligible for a refund and you can proceed to the legal actions you are talking about above




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