Store not updating a purchase

[HB3792F12]

Hi, just made a purchase on the buddystore for the Demonic profile. Paypal went through and I got an email saying the payment was successful, but the store has not updated with the new profile available. PP transaction 58L57722VK0479942.

In the past this has always been instantly added after payment, so I'm not sure why its not going through now?

 

[CodenameG]

delete your %USERPROFILE%/AppData/Local/Bossland/Buddy Store/cache.bin file

 

[HB3792F12]

How will that affect the actual buddy store though? It is not showing up as purchased ON the store, I'm not even talking about my PC. Regardless, I have performed your step and the store is still not updating with my purchase.

Edit: appears I am not the only one this has affected today. https://www.thebuddyforum.com/honorbuddy-forum/honorbuddy-support/198948-buddy-store.html

 

[CodenameG]

then your going to have to e-mail support.
[email protected]

 

[HB3792F12]

I have emailed support and still no response 1 week later. I am out $25 right now and do not want to open a paypal claim on it, but this is getting ridiculous.

 

[CodenameG]

send them another e-mail, make sure you include things like a transaction id (if you have one) the e-mail address for the buddyauth account and be as specific as you can about what you would like done.