[SOLVED] TuanHA Warrior Streaming issue after purchase

[Mickyg]

Hey, Im having the same issue as another user who bought TuanHA Routine.
I went through the troubleshooting, cleared store cache ect, it's showing in my purchases and enabled, have disabled and re enabled to try to fix the issue, close HB, restarted PC

 

[chinajade]

Hi again, Mickyg,

These are the things you need to try (if you haven't):

• Are you certain the Honorbuddy session key you're using to produce this log is on the same Buddy Auth account that you used to purchase the TuanHA routine?
  
  
• Make certain the streaming for this routine is turned on in the Buddy Store:
  
  How to enable streaming of Buddy Store products​
  
  
• Clear your caches as described in this article:
  
  Honorbuddy:HelpDesk:Cache corruption problems​
  
  
• Reboot your machine

If you are on the correct account, then the Bossland GmbH 'front office' will need to solve this problem for you. The forum staff do not have access to the user account information, or the tools, to further help in this matter. The front office can take up to 48 hours to respond to your email, and they do not work the weekends.

cheers,
chinajade

 

[Tony]

where are you from?

 

[Mickyg]

Australia here

 

[Tony]

you should be ok now,try it and let me know

 

[Mickyg]

Will do, when I get home I'll let you know

 

[Mickyg]

It works, thank you Tony, what was the issue?

 

[Tony]

its was a server side issue

you're welocme