[SOLVED] my honorbuddy wont work!

[halesjarrod]

hello, honorbuddy is not working for me, i open it and it gets stuck at the logging in and then just closes automatically. it has however worked a couple times but apart from that, nothing. i have reinstalled it a couple times, deleted the settings folder more times than i can count, turned off my antivirus, restarted pc, ran as admin. i just dont know what is going on or how to help it

 

[chinajade]

Hi, Halesjarrod, and thank you for the log.

Let's re-install Honorbuddy using the installer, not the zip file. Unlike the zip file, the installer will make certain all the necessary OS dependencies are present and intact. You can find the installer here:

Buddy Downloads​

If no joy, please switch the WoWclient from DX11 mode to DX9, and restart the WoWclient. More info here:

BosslandGmbH:HelpDesk:Video driver problem​

If still no joy, please show us a fresh log using DX9 mode.

cheers & welcome aboard,
chinajade

 

[halesjarrod]

i did all of the things as listed above and still nothing.

 

[chinajade]

Hi again, Halesjarrod, and thanks for the fresh logs.

At this point, the problem will be an interfering program. These two articles will walk you through cleaning up the usual suspects:

BosslandGmbH:HelpDesk:AntiVirus Interference​

BosslandGmbH:HelpDeskrograms that Interfere with BosslandGmbH Products​

cheers,
chinajade

 

[halesjarrod]

thanks very much! woorking now, closed a bunch of programs, was probably razer synapse doing it