Shuts down after login

[Sinterklaas]

Just bought honorbuddy, after installing it and watning to start it it just shuts down after the "Log in "

Log file :

View attachment 1216 2016-09-23 20.39.txt

 

[Tony]

use dx9 instead plz

 

[Sinterklaas]

Ok i have done that. Still gets the same error.

View attachment 7408 2016-09-23 23.34.txt

 

[Tony]

are you running both game and bot as admin?

any of the programs listed here BosslandGmbH:HelpDeskrograms that Interfere with BosslandGmbH Products - The Buddy Wiki installed?

any antivirus enabled?

 

[Sinterklaas]

I've got an Anti Virus named Avast. But i never had issues with honorbuddy and Avast before, But i do have razer synapse and NVIDIA GEforce expierence running, and yes i'm also running the honorbuddy launcher as admin.

 

[Sinterklaas]

UPDATE. After deleting Geforice expierence ( Did not deleted the other nvidia progams ) and deleting the razer synapse. I stil have the same issue,

And yes i am running as admin.

View attachment 7936 2016-09-24 10.14.txt

 

[nemisawesome]

My other PCs AVG is picking up the bot and killing it as well now. Disable AVG or add an exception.

 

[Sinterklaas]

I disabled and it tried again, stil no succes.

 

[Tony]

uninstall Avast and give Hb a spin after a pc restart plz

 

[Sinterklaas]

I have uninstalled it, restarted, runned HB as a admin. stil same issue.

View attachment 3336 2016-09-24 11.35.txt

 

[Sinterklaas]

i'm getting sad, i have bought Honorbuddy a day ago and stil cant use it

 

[kwhalek]

No admin to help us ?

Try deleting your WoW Cache and HB Cache. Or try installing honorbuddy to a fresh directory and see if that helps

 

[Sinterklaas]

Done that, havent worked.

 

[Tony]

pm me your Skype and we will teamviewer it

 

[Sinterklaas]

Done

 

[vala]

Any news on that? I am still stuck on "Logging in..."

 

[Sinterklaas]

No news, after a few hours the admin Tony still have not replied to me or added me to skype. I really hope this can be fixed asap since the program is after all not free

 

[shamanblastyou]

No news, after a few hours the admin Tony still have not replied to me or added me to skype. I really hope this can be fixed asap since the program is after all not free

The moderators here get about 200+ issue requests a day (and that's just during the end of an expansion lol). This is mostly due to people not simply reading the troubleshoot posts that are on the site, not your fault. However, the mods still reply to every single one of them. Tony will most surely get back with you. He knows and respects that you are a paying customer

Also for quick FYI. (Not sure if you're running Windows OS or Mac) But after you delete/uninstall any antivirus/protection program for you computer, windows will automatically startup and input Windows Defender (windows default malware protection)
Issues have been associated with defender as well. When you've deleted your Avast please make sure you allowed Honorbuddy and WoW, to bypass your firewall.

Open Windows Defender => click Firewall => click Add Exceptions => Add: Wow / WoW Installer/Updater / Honorbuddy / Honorbuddy Installer

Hope this works!

Cheers
-ShamanBlastYOU

 

[Sinterklaas]

Tried it. didnt work

 

[Sinterklaas]

I am online.