Reborn buddy key not received

[behi]

Hi, I have been buying for more than 5 days and I have not received a license. I even bought it for the second time, but after 2 days, I still have not received anything.
Need help.

 

[mastahg]

Email [email protected]

 

[behi]

I sent an email 5 days ago and one yesterday and received no response

 

[Yunarienmase]

Hi,

I have same issue, I purchase yesterday, and still not receive the key, I already send message and still no reply.

 

[Yunarienmase]

First time purchase just need 2 days but now 3 days still no answer.

 

[mastahg]

I'll poke bossland, often purchases will fail fraud prevention and never actually go thru.

 

[Yunarienmase]

yeah I know, security team need manual check. but like I say, First time buy just need 2 days, this my second time/extend my bot subs, and now still didn't get the keys. Btw thanks for let them know my issue, but still no answer from [email protected].

 

[Aikeuau]

I'm also with the same problem, bought a key on monday 08/02/21 and received the email "Your order needs to be manually reviewed by our financial team to prevent fraudulent activities. This process may take up to a business day."
Sent an email to support on friday but havent received a response yet.

 

[cakeday]

Long time buyer, no key yet. Emailed support and no response from them after a week.

This seems to be a bigger issue and the team maybe should get on it because my bank has been charged for the purchase,

 

[mastahg]

I don't have access to the storefront so I can only manually check the database, I don't see a recent transaction with your email address. Do you have a shopify transaction #? Otherwise ill have to poke bossland.

 

[cakeday]

I don't have access to the storefront so I can only manually check the database, I don't see a recent transaction with your email address. Do you have a shopify transaction #? Otherwise ill have to poke bossland.

306819

 

[mastahg]

I don't see that in the db which means that the purchase is still pending review or had failed verification. I'll poke bossland but in the meantime you can check and verify that the charge actually went thru and wasn't just a hold.

 

[cakeday]

I don't see that in the db which means that the purchase is still pending review or had failed verification. I'll poke bossland but in the meantime you can check and verify that the charge actually went thru and wasn't just a hold.

Appreciate it!

 

[GerKupo]

Long time buyer, no key yet. Emailed support and no response from them after a week.

This seems to be a bigger issue and the team maybe should get on it because my bank has been charged for the purchase,

I'm in the same situation. Long time buyer, no key and no response.

Transaction number is 306853

 

[mastahg]

I'm in the same situation. Long time buyer, no key and no response.

Transaction number is 306853

pm'd

 

[GerKupo]

pm'd

Thank you! <3

 

[woode323]

@mastahg any chance you can poke bossland for a refund on order #306907, bought a 1 session when I wanted a 3 session by mistake, cheers

 

[Necip Aydın]

@mastahg
I have been told it will be 1 business day but it's been 5 days and I am not getting an answer to my email. can you help me please
My code still hasn't arrived !!!
my order number
#306883

 

[mastahg]

@mastahg
I have been told it will be 1 business day but it's been 5 days and I am not getting an answer to my email. can you help me please
My code still hasn't arrived !!!
my order number
#306883

No order in the database with that number. Most likely either still pending fraud verification or failed it.

 

[Necip Aydın]

No order in the database with that number. Most likely either still pending fraud verification or failed it.

I'm probably waiting for the fraud confirmation, but it took too long, I received an email to do it manually and it's over 5 days this confirmation process
Please help me @mastahg