For your information, that ban you got IS "automated". I had same problem with few accounts, also called them playing dumb and shit, and I managed to get some info off the CS guy. He told me that there is automated "program" that is spreading bans. Was farming dungeons only tho, 5-10h/day. I was expecting the ban as I was doing the same thing over and over testing etc. So yeah, there are automated bans, and after (if) you appeal on ban, then the GM checks your account activity and decides about suspension. Also funny thing is that I've turned all those perma bans to active account, not even suspension or anything. They are improving, that's expected. Don't bot if you aren't ready to loose bot account!