problem with my key

[kripto]

Hello, sorry in advance my english is bad, i've got a problem with my key, i buy the 3 day and i receive the key but when i try to use it they said: there was an error authentication your key with the server. Please try again or use a different key.
I try again after few minute but i've got the same message.

 

[kripto]

View attachment Hearthbuddy 7332 2015-02-25 16.30.txt

thanks in advance for the help !

 

[Tony]

any antivirus/firewall enabled?

 

[kripto]

I have try right now with antivirus disconnected but i have the same problem again :/
but thanks Mario

 

[kripto]

Hi, a little update, i have try with the key of a friend and it's work, so the problem is with mine key :/

 

[Tony]

the log file shows that its not a key issue

make a new installtion from scratch and let me know plz

 

[kripto]

Ok i can try but sorry i don't know what is an installation from scratch :/ can you explain to me please? thanks in advance

 

[aalberg]

Got the same problem after the patch. tried fresh install, turned off firewall and antivirus - but no luck.

 

[Tony]

you have to wait for the updates due to latest game patch

 

[kripto]

ok i have that now, it's because we don't have the update for the moment?
View attachment Hearthbuddy 12944 2015-02-26 11.28.txt

 

[kripto]

now he can log me when i write the key, it's just after it shut down, i don't have try with the key of my friend to see if it's work, maybe later

he write: "The data required to run the bot was not successfully obtained. Please make sure your key is still valid at the Buddy Auth Portal: Log On - Buddy Auth Portal

For any further assistence, please contact support: https://bosslandgmbh.zendesk.com/home"

i was at the buddy auth portal but the key looks good for them

 

[DroMark]

same error here

 

[rphooi]

Same problem here as kripto, even after a fresh install.

 

[fatz150]

Same error, nice 3 Days Test

 

[Protease]

same

 

[kripto]

It's a problem with the update of the game, they need to update the bot and watch if Blizzard have more security if i understand.

But i have an other question, i have a 3 day key, i don't have try the bot because he is shut down since i have buy him, did you give more day in compensation?

 

[Tony]

we are aware and we are working on it

be a bit patient plz