Perma-banned...

[tradegyxz]

Hey, so I just got perma-banned on my account today, I recieved no e-mail telling me this, but I was playing at the time, I got kicked and when I tried to relog it told me my account was deleted. Hoping that the fact that I could appeal to the ban a few minutes after it happened would be a big advantage to me, I immedietly contacted Blizzard.

1)Were you using Honorbuddy, Gatherbuddy or both on the account?
I mostly ran BGbuddy

2)If so, when was the last time?:
Yesterday evening.

3)What profile were you using?:
BGbuddy

4)What combat class were you using? if None Just put Default then the Classname:
Superbad - Feral druid

5)What plugins are you using?:
Antidrown, Autoequip, iGlue

6)How many hours per day did you bot for?:
5-10

6.5)What honest percentage of time did you supervise your bot?
10%

7)How many auctions per day did you have?:
None

8)Did you Use Any Other Bots, Hacks, or Mods?
No

9)Was your account involved in gold selling?
No

10)EU or US realm?
EU

11)Is the banned account a Scroll of Resurrection or an actual paid account?
Paid account.


I appealed to Blizzard, and this was their response:

Your account was permanently suspended due to use of third party programs, which is against the Terms of Use:
Blizzard Entertainment: World of Warcraft Terms of Use

When running, the World of Warcraft client may monitor your computer's random access memory (ram) and/or cpu processes for unauthorized third party programs running concurrently with World of Warcraft. An unauthorized third party program as used herein shall be defined as any third party software, including without limitation any addon or mod, that in Blizzard Entertainment's sole determination:

I. enables or facilitates cheating of any type;

II. allows users to modify or hack the World of Warcraft interface, environment, and/or experience in any way not expressly authorized by Blizzard Entertainment; or

III. intercepts, mines, or otherwise collects information from or through World of Warcraft. In the event that World of Warcraft detects an unauthorized third party program, Blizzard may

a) communicate information back to blizzard entertainment, including without limitation your account name, details about the unauthorized third party program detected, and the time and date the unauthorized third party program was detected; and/or

b) exercise any or all of its rights under section 6 of this agreement, with or without prior notice to the user.

The use of such programs or files is clearly unfair to the World of Warcraft community playing regularly and is not tolerated on our servers.

Following a review of your case, we can confirm that such program has been used on several occasions by your account, and that the subsequent action taken is appropriate. We would not look to enter into any further communications on this issue as the matter is now considered closed.

Please be advised that sanctions in relation to this matter will not be taken against any new accounts you may wish to create, but the characters from your cancelled account will remain irretrievable. If you should wish to create a new account, you will need to obtain a new and unused CD key with a retail copy of the game.

If you wish to review our current Rules and Policies, they can be found at:

https://eu.battle.net/support/en/article/100644
Blizzard Entertainment: World of Warcraft Terms of Use

The important part is this:

Following a review of your case, we can confirm that such program has been used on several occasions by your account, and that the subsequent action taken is appropriate.

Does that mean they detected the bot?

They marked the case as resolved to stop me from answering, but I'll keep trying to get unbanned.

 

[wolfnoodle]

The interesting here is that they say that they are scanning your computer, on several occasions. I've read alot of threads that says that they can scan your computer within the law but i have a hard time trusting this. At least here in sweden there is no way our laws would allow that.

As to your matter, what was your appeal ? Can you post it ?

 

[Aion]

You get flagged for review after multiple players reports, obviously. Noone have scanned your computer, relax!

 

[kayal]

Keep us updated. I'm having no luck, unlike others. Still waiting on a response to my second appeal.

 

[tradegyxz]

I am having no luck at all, I tried to play stupid, telling them that I had never used any hacks, and tried to pretend that I didn't know what "botting" meant.

However they just kept telling me that they have made several tests and scans that revealed that I have been using an illigal 3rd party software, and then they shut my ticket down with "resolved".


Guess I'll take a break from botting for a while...

 

[kayal]

I didn't bother playing the "stupid" card. I was up front and confessed. I also brought it to their attention that I have never before used a bot (which I truly haven't) or any cheating software and I have always abided by their rules and ToS. Lying about it in your first appeal, though, may affect how they respond to future appeals.