EU
Good afternoon,
Kryptarizoth here to help with your issue today
Your account was permanently suspended due to botting, which is against the Terms of Use (
Blizzard Entertainment: World of Warcraft Terms of Use). We take this issue very seriously and would not look to re-activate this account under any circumstances.
It is with regret that we have to take this type of action, however it is in the best interest of the World of Warcraft community as a whole, and for the integrity of the game, that we have cancelled your access to the World of Warcraft servers.
Please be advised that sanctions in relation to this matter will not be taken against any new accounts you may wish to create, but the characters from your cancelled account will remain irretrievable. If you should wish to create a new account, you will need to obtain a new and unused CD key with a retail copy of the game.
Have a great day and thanks for your ticket!
Regards
Game Master Kryptarizoth
After that i told them that i wasnt botting etc. (worked very often but this time i got the respons like that"
Thank you for contacting us via the blizzard customer support website, following a review of your case, I can confirm that the evidence presented was correct, and that the subsequent action taken to permamently close WOW1 accoun was appropriate. Our decision in this matter stands, and will not be overturned.
Please note, it is our policy never to reveal details regarding account investigations, beyond the information given in the original notice mail, for privacy and security reasons.
We now consider this matter closed, and would not look to enter into further communication on the matter.
If you wish to review our current Rules and Policies, they can be found at:
http://eu.battle.net/support/en/games/wow/conduct-penalties
Blizzard Entertainment: Battle.net Terms of Use
http://eu.battle.net/support/en/article/exploitation-and-client-server-manipulation-policy
Regards,
Games Master Layhcrum
Customer Services
Blizzard Entertainment
http://eu.blizzard.com/support
Please note: A Blizzard Employee will never request the password to your account."