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[3:20:39 PM:839] Exception when attempting to download Kalimdor_38_21: System.TimeoutException: This request operation sent to net.tcp://auth3.buddyauth.com:5031/AuthService.svc did not receive a reply within the configured timeout (00:00:30). The time allotted to this operation may have been a portion of a longer timeout. This may be because the service is still processing the operation or because the service was unable to send a reply message. Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.
Hmm, that webpage checks the connection from the hosting company to you on the specified port. I fail to see how this is relevant in this case.
HB=His computer trying to reach auth3.buddyauth.com:5031
That webpage=Hosting company trying to reach your home IP on port 5031.
Two different things. Of course 5031 is blocked inwards in his firewall.. but hes going outside. Opposite direction.
Sure, you can change it to use auth3.buddyauth.com:5031 instead of your own IP, but that will only test if the hosting company can reach honorbuddy and is not relevant either.
What he needs to do is run a telnet
In a cmd window, type:
telnet auth3.buddyauth.com 5031
If you get a black empty window with a blinking cursor, the connection is OK (just hit enter to close the connection)
If you get a "Could not open connection..." after a few seconds, the connection is blocked somewhere.
If using windows 7 and it cant find "telnet", open control panel
Open Programs and Features
Click on: Turn windows features on or off
Check "Telnet Client" and click OK. let it do its thing
Try again.