Manual Review

[Zamphire]

Hey Mastahg, I’ve got a few people in Discord that are getting a message saying that their order for a RB Key needs to be manually reviewed by the financial team. Apparently it’s been days since they placed the order and haven’t heard anything. I’ve had them try to reach out to Bossland via discord but he’s not responding to anyone. They’ve also tried the anonymous requests link with no luck. They said they tried to post here but the forums blocked them as spam.

Any idea where I can point them to get this sorted out?

 

[mastahg]

[email protected] via email

 

[Manta]

Another person's transaction is stuck for over 24 hours. They said they've already e-mailed the above address, but not sure when.

Jul 21, 2022 at 1:24 PM EST
anyone had issues buying a key today been waiting 6 hours for mine to show up

Jul 22, 2022 at 8:28 AM EST
still nothing anyone know how I can get some help with this still no response on ticket

I realize it's basically you handling everything and can't cover all hours, especially since Bossland hasn't been responsive since December/January. Since this comes up once or twice per month, what should I tell people to set their expectations about response times? Is e-mail still the best contact for these issues?

Thanks for dealing with hard stuff.

 

[mastahg]

Probably a week at the most, i was able to get in touch with bossland over the weekend and hes been pretty busy.

 

[Mesharutoposidu]

hi all I have bought a key since Saturday and I wrote 1 letter mistake on the email supposed to be @windowslive.com and I wrote @windwoslive.com. Thing is I submitted multiple reports on daily basis since Saturday tickets to the schmuck bossland and he just ignored me and I checked the bank multiple times and the money went through I need my key and this is really bad service

 

[mastahg]

hi all I have bought a key since Saturday and I wrote 1 letter mistake on the email supposed to be @windowslive.com and I wrote @windwoslive.com. Thing is I submitted multiple reports on daily basis since Saturday tickets to the schmuck bossland and he just ignored me and I checked the bank multiple times and the money went through I need my key and this is really bad service

Pm sent with key. With things such as typo i can handle, it was just manual reviews i couldnt handle.