Issue in install : "Element not found 0x80070490"

[Néf05]

[resolved] Issue in install : "Element not found 0x80070490"

Hi, in first time excuse me for my bad english, it's not my native language.

I've this problem when i try to instal hb :

"One or more issues caused the setup to fail. Please fix the issues and then retry setup.
For more informations see the log file

'Element not found - 0x80070490'. "

And this is the log file, if somebody can help me :


[00B0:0C88][2013-09-05T18:07:41]i001: Burn v3.7.1224.0, Windows v6.0 (Build 6000: Service Pack 0), path: C:\Users\Damien\Downloads\Honorbuddy Installer v2.5.7684.656.exe, cmdline: ''
[00B0:0C88][2013-09-05T18:07:41]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
[00B0:0C88][2013-09-05T18:07:41]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Damien\AppData\Local\Temp\Honorbuddy_20130905180741.log'
[00B0:0C88][2013-09-05T18:07:41]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Damien\Downloads\Honorbuddy Installer v2.5.7684.656.exe'
[00B0:0C88][2013-09-05T18:07:41]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
[00B0:0C88][2013-09-05T18:07:41]i100: Detect begin, 3 packages
[00B0:0C88][2013-09-05T18:07:41]i000: Setting version variable 'MFC100_Version_x86' to value '10.0.30319.1'
[00B0:0C88][2013-09-05T18:07:41]i000: Setting string variable 'NETFRAMEWORK40' to value '1'
[00B0:0C88][2013-09-05T18:07:41]i052: Condition 'NETFRAMEWORK40' evaluates to true.
[00B0:0C88][2013-09-05T18:07:41]w120: Detected partially cached package: vcredist_x86, invalid payload: vcredist_x86, reason: 0x80070570
[00B0:0C88][2013-09-05T18:07:41]i101: Detected package: NetFx40Web, state: Present, cached: None
[00B0:0C88][2013-09-05T18:07:41]i101: Detected package: vcredist_x86, state: Absent, cached: Partial
[00B0:0C88][2013-09-05T18:07:41]i101: Detected package: Honorbuddy, state: Absent, cached: None
[00B0:0C88][2013-09-05T18:07:41]i199: Detect complete, result: 0x0
[00B0:0C88][2013-09-05T18:07:42]i200: Plan begin, 3 packages, action: Install
[00B0:0C88][2013-09-05T18:07:42]w321: Skipping dependency registration on package with no dependency providers: NetFx40Web
[00B0:0C88][2013-09-05T18:07:42]i052: Condition '(NOT MFC100_Version_x86 >= v10.0.40219.1) OR NOT MFC100_Version_x86' evaluates to true.
[00B0:0C88][2013-09-05T18:07:42]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86
[00B0:0C88][2013-09-05T18:07:42]i000: Setting string variable 'WixBundleLog_vcredist_x86' to value 'C:\Users\Damien\AppData\Local\Temp\Honorbuddy_20130905180741_0_vcredist_x86.log'
[00B0:0C88][2013-09-05T18:07:42]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\Damien\AppData\Local\Temp\Honorbuddy_20130905180741_1_Honorbuddy_rollback.log'
[00B0:0C88][2013-09-05T18:07:42]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\Damien\AppData\Local\Temp\Honorbuddy_20130905180741_1_Honorbuddy.log'
[00B0:0C88][2013-09-05T18:07:42]i201: Planned package: NetFx40Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[00B0:0C88][2013-09-05T18:07:42]i201: Planned package: vcredist_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[00B0:0C88][2013-09-05T18:07:42]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[00B0:0C88][2013-09-05T18:07:42]i299: Plan complete, result: 0x0
[00B0:0C88][2013-09-05T18:07:42]i300: Apply begin
[0628:0EC0][2013-09-05T18:07:46]i360: Creating a system restore point.
[0628:0EC0][2013-09-05T18:07:54]i361: Created a system restore point.
[00B0:0C88][2013-09-05T18:07:54]i000: Caching bundle from: 'C:\Users\Damien\AppData\Local\Temp\{a0281d7b-adad-4c69-b96f-c92a65fe73df}\.be\Honorbuddy Installer v2.5.7684.656.exe' to: 'C:\Users\Damien\AppData\Local\Package Cache\{a0281d7b-adad-4c69-b96f-c92a65fe73df}\Honorbuddy Installer v2.5.7684.656.exe'
[00B0:0C88][2013-09-05T18:07:55]i320: Registering bundle dependency provider: {a0281d7b-adad-4c69-b96f-c92a65fe73df}, version: 2.5.7684.656
[00B0:0B58][2013-09-05T18:07:55]i338: Acquiring package: vcredist_x86, payload: vcredist_x86, copy from: C:\Users\Damien\Downloads\vcredist_x86.exe
[00B0:0B58][2013-09-05T18:07:56]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Damien\Downloads\'
[0628:0E68][2013-09-05T18:07:56]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0628:0E68][2013-09-05T18:07:56]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0628:0E68][2013-09-05T18:07:56]e000: Error 0x80070490: Failed to verify signature of payload: vcredist_x86
[0628:0E68][2013-09-05T18:07:56]e310: Failed to verify payload: vcredist_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist_x86, error: 0x80070490. Deleting file.
[0628:0E68][2013-09-05T18:07:56]e000: Error 0x80070490: Failed to cache payload: vcredist_x86
[00B0:0B58][2013-09-05T18:07:56]e314: Failed to cache payload: vcredist_x86 from working path: C:\Users\Damien\AppData\Local\Temp\{a0281d7b-adad-4c69-b96f-c92a65fe73df}\vcredist_x86, error: 0x80070490.
[00B0:0B58][2013-09-05T18:07:56]e349: Application requested retry of payload: vcredist_x86, encountered error: 0x80070490. Retrying...
[00B0:0B58][2013-09-05T18:07:59]i338: Acquiring package: vcredist_x86, payload: vcredist_x86, copy from: C:\Users\Damien\Downloads\vcredist_x86.exe
[0628:0E68][2013-09-05T18:08:00]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0628:0E68][2013-09-05T18:08:00]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0628:0E68][2013-09-05T18:08:00]e000: Error 0x80070490: Failed to verify signature of payload: vcredist_x86
[0628:0E68][2013-09-05T18:08:00]e310: Failed to verify payload: vcredist_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist_x86, error: 0x80070490. Deleting file.
[0628:0E68][2013-09-05T18:08:00]e000: Error 0x80070490: Failed to cache payload: vcredist_x86
[00B0:0B58][2013-09-05T18:08:00]e314: Failed to cache payload: vcredist_x86 from working path: C:\Users\Damien\AppData\Local\Temp\{a0281d7b-adad-4c69-b96f-c92a65fe73df}\vcredist_x86, error: 0x80070490.
[00B0:0B58][2013-09-05T18:08:00]e349: Application requested retry of payload: vcredist_x86, encountered error: 0x80070490. Retrying...
[00B0:0B58][2013-09-05T18:08:03]i338: Acquiring package: vcredist_x86, payload: vcredist_x86, copy from: C:\Users\Damien\Downloads\vcredist_x86.exe
[0628:0E68][2013-09-05T18:08:04]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0628:0E68][2013-09-05T18:08:04]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0628:0E68][2013-09-05T18:08:04]e000: Error 0x80070490: Failed to verify signature of payload: vcredist_x86
[0628:0E68][2013-09-05T18:08:04]e310: Failed to verify payload: vcredist_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist_x86, error: 0x80070490. Deleting file.
[0628:0E68][2013-09-05T18:08:04]e000: Error 0x80070490: Failed to cache payload: vcredist_x86
[00B0:0B58][2013-09-05T18:08:04]e314: Failed to cache payload: vcredist_x86 from working path: C:\Users\Damien\AppData\Local\Temp\{a0281d7b-adad-4c69-b96f-c92a65fe73df}\vcredist_x86, error: 0x80070490.
[00B0:0C88][2013-09-05T18:08:04]e000: Error 0x80070490: Failed while caching, aborting execution.
[00B0:0C88][2013-09-05T18:08:04]i330: Removed bundle dependency provider: {a0281d7b-adad-4c69-b96f-c92a65fe73df}
[00B0:0C88][2013-09-05T18:08:04]i352: Removing cached bundle: {a0281d7b-adad-4c69-b96f-c92a65fe73df}, from path: C:\Users\Damien\AppData\Local\Package Cache\{a0281d7b-adad-4c69-b96f-c92a65fe73df}\
[00B0:0C88][2013-09-05T18:08:11]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No

 

[Néf05]

up

 

[Tony]

remove:
- microsoft .net framework 4 client profile
- microsoft .net framework 4 extended
- microsoft visual c++ 2010 x86 redistributable

restart your pc,
download the installationwizard from here
run it as administrator.
after the wizard is done, run windows update. And install all updates for .net & c++
restart

 

[Néf05]

Hi, thx for your answer, i will try this tonight

 

[CodenameG]

well let us know if that does it for you. if the installer still fails then grab the latest version of the zipped version of honorbuddy from here and install it manually.
http://updates.buddyauth.com/GetNewest?filter=Honorbuddy

 

[Néf05]

Hi, I'm back

I didn't try your method Tony, I've prefer try in first time CodenameG's method (because it's more easy) and Hb works very well.

Btw, thanks to you CodenameG and Tony for yours answers, my problem is resolved

Have a good day/night

 

[CodenameG]

alrighty, if you need anything else let us know.

 

[Tony]

its basically one and the same