Hi DaSoul,
your statement is not correct. There is a lot of frustration atm. about the german section being closed and the recent price and key changes.
Some of these actions are based on legal obligations and we can't do anything against it at the moment. So it's not what we want but what we are forced to do.
Others like the price changes are things which were overdue already for a long time. Prices and conditions need to be adjusted from time to time to match the market and cost situation.
Nothing unusual and something every company has to do from time to time.
I agree that communication was bad and increasing the price is nothing customers like but the alternative is giving up the fight against Blizz and closing business.
Sometimes business decisions are hard and not easy to understand with more info. So why not sharing the info then? Well in some areas we're simply not allowed, in others it is simply internal stuff.
The CEO makes the decisions. We listen to our customers and try to become better but that also sometimes means changes and hey if you do a change you can be sure that not everyone likes it. Normal!
We do not "fuck up" customers, we're still here fighting while other "competitors" are gone with the wind after the first letter from blizz

Atm. things we want to do differ a lot from the things we're forced to do to keep business alive and fight.
So yes I understand the frustration and that things are hard to understand without having all the info but there were months now to discuss this and I think we don't need to start all over again.
Everything was said in this area and stuff is like it is atm.
It's up to you staying with us or leaving the community for good. Fact is that we would like to see people still being here having fun with our products but that means atm. some tough changes.