invailed product key Authentication failed

[rello34]

this has been happening for about a week since i got hb its been saying [00:23:18.335 N] Logging in...
[00:23:21.794 N]
Invalid product key!
[00:23:22.003 N] Authentication failed!

without the numbers here is my log i saw that you needed it when you was helping someone else

 

[rello34]

o yea and i made sure on buddy auth that it was the right product key cause i keep trying and this has been happeng like 1 week since i got hb

 

[Tony]

send us an email at [email protected]
including your email

 

[rello34]

my email is<> what one do you guys prefer

 

[Kickazz006]

my email is<> what one do you guys prefer

please send the email, but not post it on the boards. Only the Admins can fix keys... and only via email

cheers

 

[rello34]

ok i should i use msn or gmail
or does it matter

 

[Kickazz006]

ok i should i use msn or gmail
or does it matter

give us all of the information that you filled out when you placed the order please

 

[rello34]

what like the gmail and cc stuff

 

[rello34]

waiting to hear back from yoou guys

 

[Kickazz006]

waiting to hear back from yoou guys

well it's midnight for support, expect an answer in the morning when the admins wake up

 

[rello34]

o ok thanks

 

[rello34]

ok thanks

 

[rello34]

umm tony emailed me a couple times but it is still doing the same think i even uninstalled the last version and updated it

 

[Tony]

try something please.restart your router and tell me if that fixes it