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Installation problems

F

fraggy007

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Joined
Jan 28, 2015
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I just deinstalled my honorbuddy, due to a problem with the questing where it would go grind mobs instead of doing the quests...
When i wanted to reinstall HB, it made errors so i cant install it... That also means that the log files dont get saved on my computer.. so i have copy/pasted the log file.

Regards
Fraggy007

Log file:
[122C:0F3C][2015-01-28T21:18:11]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Fraggy\Downloads\Honorbuddy Installer v2.5.12646.765 (2).exe, cmdline: ''
[122C:0F3C][2015-01-28T21:18:11]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
[122C:0F3C][2015-01-28T21:18:11]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Fraggy\AppData\Local\Temp\Honorbuddy_20150128211811.log'
[122C:0F3C][2015-01-28T21:18:11]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Fraggy\Downloads\Honorbuddy Installer v2.5.12646.765 (2).exe'
[122C:0F3C][2015-01-28T21:18:11]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
[122C:0F3C][2015-01-28T21:18:11]i100: Detect begin, 3 packages
[122C:0F3C][2015-01-28T21:18:11]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.60610.1'
[122C:0F3C][2015-01-28T21:18:11]i000: Setting string variable 'NETFRAMEWORK45' to value '378758'
[122C:0F3C][2015-01-28T21:18:11]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
[122C:0F3C][2015-01-28T21:18:11]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570
[122C:0F3C][2015-01-28T21:18:11]i101: Detected package: NetFx451Web, state: Present, cached: Complete
[122C:0F3C][2015-01-28T21:18:11]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial
[122C:0F3C][2015-01-28T21:18:11]i101: Detected package: Honorbuddy, state: Absent, cached: None
[122C:0F3C][2015-01-28T21:18:11]i199: Detect complete, result: 0x0
[122C:0F3C][2015-01-28T21:18:13]i200: Plan begin, 3 packages, action: Install
[122C:0F3C][2015-01-28T21:18:13]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
[122C:0F3C][2015-01-28T21:18:13]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.30501.1) OR NOT MFC110_Version_x86' evaluates to true.
[122C:0F3C][2015-01-28T21:18:13]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
[122C:0F3C][2015-01-28T21:18:13]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\Fraggy\AppData\Local\Temp\Honorbuddy_20150128211811_0_vcredist110_x86.log'
[122C:0F3C][2015-01-28T21:18:13]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\Fraggy\AppData\Local\Temp\Honorbuddy_20150128211811_1_Honorbuddy_rollback.log'
[122C:0F3C][2015-01-28T21:18:13]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\Fraggy\AppData\Local\Temp\Honorbuddy_20150128211811_1_Honorbuddy.log'
[122C:0F3C][2015-01-28T21:18:13]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[122C:0F3C][2015-01-28T21:18:13]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[122C:0F3C][2015-01-28T21:18:13]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[122C:0F3C][2015-01-28T21:18:13]i299: Plan complete, result: 0x0
[122C:0F3C][2015-01-28T21:18:13]i300: Apply begin
[04D0:1204][2015-01-28T21:18:14]i360: Creating a system restore point.
[04D0:1204][2015-01-28T21:18:18]i361: Created a system restore point.
[122C:0F3C][2015-01-28T21:18:18]i000: Caching bundle from: 'C:\Users\Fraggy\AppData\Local\Temp\{512505bd-8999-44e0-993e-97d60c730784}\.be\Honorbuddy Installer v2.5.12646.765.exe' to: 'C:\Users\Fraggy\AppData\Local\Package Cache\{512505bd-8999-44e0-993e-97d60c730784}\Honorbuddy Installer v2.5.12646.765.exe'
[122C:0F3C][2015-01-28T21:18:18]i320: Registering bundle dependency provider: {512505bd-8999-44e0-993e-97d60c730784}, version: 2.5.12646.765
[122C:16FC][2015-01-28T21:18:18]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Fraggy\Downloads\vcredist_x86.exe
[122C:16FC][2015-01-28T21:18:18]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Fraggy\Downloads\'
[04D0:0FB8][2015-01-28T21:18:18]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[04D0:0FB8][2015-01-28T21:18:18]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[04D0:0FB8][2015-01-28T21:18:18]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[04D0:0FB8][2015-01-28T21:18:18]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[04D0:0FB8][2015-01-28T21:18:18]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[122C:16FC][2015-01-28T21:18:18]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Fraggy\AppData\Local\Temp\{512505bd-8999-44e0-993e-97d60c730784}\vcredist110_x86, error: 0x80070490.
[122C:16FC][2015-01-28T21:18:18]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[122C:16FC][2015-01-28T21:18:21]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Fraggy\Downloads\vcredist_x86.exe
[04D0:0FB8][2015-01-28T21:18:21]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[04D0:0FB8][2015-01-28T21:18:21]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[04D0:0FB8][2015-01-28T21:18:21]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[04D0:0FB8][2015-01-28T21:18:21]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[04D0:0FB8][2015-01-28T21:18:21]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[122C:16FC][2015-01-28T21:18:21]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Fraggy\AppData\Local\Temp\{512505bd-8999-44e0-993e-97d60c730784}\vcredist110_x86, error: 0x80070490.
[122C:16FC][2015-01-28T21:18:21]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[122C:16FC][2015-01-28T21:18:24]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Fraggy\Downloads\vcredist_x86.exe
[04D0:0FB8][2015-01-28T21:18:24]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[04D0:0FB8][2015-01-28T21:18:24]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[04D0:0FB8][2015-01-28T21:18:24]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[04D0:0FB8][2015-01-28T21:18:24]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[04D0:0FB8][2015-01-28T21:18:24]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[122C:16FC][2015-01-28T21:18:24]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Fraggy\AppData\Local\Temp\{512505bd-8999-44e0-993e-97d60c730784}\vcredist110_x86, error: 0x80070490.
[122C:0F3C][2015-01-28T21:18:24]e000: Error 0x80070490: Failed while caching, aborting execution.
[122C:0F3C][2015-01-28T21:18:24]i330: Removed bundle dependency provider: {512505bd-8999-44e0-993e-97d60c730784}
[122C:0F3C][2015-01-28T21:18:24]i352: Removing cached bundle: {512505bd-8999-44e0-993e-97d60c730784}, from path: C:\Users\Fraggy\AppData\Local\Package Cache\{512505bd-8999-44e0-993e-97d60c730784}\
[122C:0F3C][2015-01-28T21:18:24]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No
 
Hi, Fraggy007,

The issue is a certificate-signing bug in your operating system.

[04D0:0FB8][2015-01-28T21:18:21]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[04D0:0FB8][2015-01-28T21:18:21]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[04D0:0FB8][2015-01-28T21:18:21]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86​

This article should help you sort the problem:

cheers,
chinajade
 
I just followed that article slavish, twice.. and im still getting an error.. will provide the log here, same as from start.

Log file:

[122C:11E0][2015-01-29T09:17:32]i001: Burn v3.8.1128.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Fraggy\Downloads\Honorbuddy Installer v2.5.12646.765 (8).exe, cmdline: ''
[122C:11E0][2015-01-29T09:17:32]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
[122C:11E0][2015-01-29T09:17:32]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Fraggy\AppData\Local\Temp\Honorbuddy_20150129091732.log'
[122C:11E0][2015-01-29T09:17:32]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Fraggy\Downloads\Honorbuddy Installer v2.5.12646.765 (8).exe'
[122C:11E0][2015-01-29T09:17:32]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
[122C:11E0][2015-01-29T09:17:32]i100: Detect begin, 3 packages
[122C:11E0][2015-01-29T09:17:32]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.60610.1'
[122C:11E0][2015-01-29T09:17:32]i000: Setting string variable 'NETFRAMEWORK45' to value '379893'
[122C:11E0][2015-01-29T09:17:32]i052: Condition 'NETFRAMEWORK45 >= 378675' evaluates to true.
[122C:11E0][2015-01-29T09:17:32]w120: Detected partially cached package: vcredist110_x86, invalid payload: vcredist110_x86, reason: 0x80070570
[122C:11E0][2015-01-29T09:17:32]i101: Detected package: NetFx451Web, state: Present, cached: Complete
[122C:11E0][2015-01-29T09:17:32]i101: Detected package: vcredist110_x86, state: Absent, cached: Partial
[122C:11E0][2015-01-29T09:17:32]i101: Detected package: Honorbuddy, state: Absent, cached: None
[122C:11E0][2015-01-29T09:17:32]i199: Detect complete, result: 0x0
[122C:11E0][2015-01-29T09:17:37]i200: Plan begin, 3 packages, action: Install
[122C:11E0][2015-01-29T09:17:37]w321: Skipping dependency registration on package with no dependency providers: NetFx451Web
[122C:11E0][2015-01-29T09:17:37]i052: Condition '(NOT MFC110_Version_x86 >= v12.0.30501.1) OR NOT MFC110_Version_x86' evaluates to true.
[122C:11E0][2015-01-29T09:17:37]w321: Skipping dependency registration on package with no dependency providers: vcredist110_x86
[122C:11E0][2015-01-29T09:17:37]i000: Setting string variable 'WixBundleLog_vcredist110_x86' to value 'C:\Users\Fraggy\AppData\Local\Temp\Honorbuddy_20150129091732_0_vcredist110_x86.log'
[122C:11E0][2015-01-29T09:17:37]i000: Setting string variable 'WixBundleRollbackLog_Honorbuddy' to value 'C:\Users\Fraggy\AppData\Local\Temp\Honorbuddy_20150129091732_1_Honorbuddy_rollback.log'
[122C:11E0][2015-01-29T09:17:37]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\Fraggy\AppData\Local\Temp\Honorbuddy_20150129091732_1_Honorbuddy.log'
[122C:11E0][2015-01-29T09:17:37]i201: Planned package: NetFx451Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[122C:11E0][2015-01-29T09:17:37]i201: Planned package: vcredist110_x86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[122C:11E0][2015-01-29T09:17:37]i201: Planned package: Honorbuddy, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[122C:11E0][2015-01-29T09:17:37]i299: Plan complete, result: 0x0
[122C:11E0][2015-01-29T09:17:37]i300: Apply begin
[0394:0B4C][2015-01-29T09:17:39]i360: Creating a system restore point.
[0394:0B4C][2015-01-29T09:17:44]i361: Created a system restore point.
[122C:11E0][2015-01-29T09:17:44]i000: Caching bundle from: 'C:\Users\Fraggy\AppData\Local\Temp\{512505bd-8999-44e0-993e-97d60c730784}\.be\Honorbuddy Installer v2.5.12646.765.exe' to: 'C:\Users\Fraggy\AppData\Local\Package Cache\{512505bd-8999-44e0-993e-97d60c730784}\Honorbuddy Installer v2.5.12646.765.exe'
[122C:11E0][2015-01-29T09:17:44]i320: Registering bundle dependency provider: {512505bd-8999-44e0-993e-97d60c730784}, version: 2.5.12646.765
[122C:0BF8][2015-01-29T09:17:44]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Fraggy\Downloads\vcredist_x86.exe
[122C:0BF8][2015-01-29T09:17:44]i000: Setting string variable 'WixBundleLastUsedSource' to value 'C:\Users\Fraggy\Downloads\'
[0394:06FC][2015-01-29T09:17:44]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0394:06FC][2015-01-29T09:17:44]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0394:06FC][2015-01-29T09:17:44]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[0394:06FC][2015-01-29T09:17:44]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[0394:06FC][2015-01-29T09:17:44]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[122C:0BF8][2015-01-29T09:17:44]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Fraggy\AppData\Local\Temp\{512505bd-8999-44e0-993e-97d60c730784}\vcredist110_x86, error: 0x80070490.
[122C:0BF8][2015-01-29T09:17:44]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[122C:0BF8][2015-01-29T09:17:47]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Fraggy\Downloads\vcredist_x86.exe
[0394:06FC][2015-01-29T09:17:47]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0394:06FC][2015-01-29T09:17:47]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0394:06FC][2015-01-29T09:17:47]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[0394:06FC][2015-01-29T09:17:47]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[0394:06FC][2015-01-29T09:17:47]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[122C:0BF8][2015-01-29T09:17:47]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Fraggy\AppData\Local\Temp\{512505bd-8999-44e0-993e-97d60c730784}\vcredist110_x86, error: 0x80070490.
[122C:0BF8][2015-01-29T09:17:47]e349: Application requested retry of payload: vcredist110_x86, encountered error: 0x80070490. Retrying...
[122C:0BF8][2015-01-29T09:17:50]i338: Acquiring package: vcredist110_x86, payload: vcredist110_x86, copy from: C:\Users\Fraggy\Downloads\vcredist_x86.exe
[0394:06FC][2015-01-29T09:17:50]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0394:06FC][2015-01-29T09:17:50]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0394:06FC][2015-01-29T09:17:50]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86
[0394:06FC][2015-01-29T09:17:50]e310: Failed to verify payload: vcredist110_x86 at path: C:\ProgramData\Package Cache\.unverified\vcredist110_x86, error: 0x80070490. Deleting file.
[0394:06FC][2015-01-29T09:17:50]e000: Error 0x80070490: Failed to cache payload: vcredist110_x86
[122C:0BF8][2015-01-29T09:17:50]e314: Failed to cache payload: vcredist110_x86 from working path: C:\Users\Fraggy\AppData\Local\Temp\{512505bd-8999-44e0-993e-97d60c730784}\vcredist110_x86, error: 0x80070490.
[122C:11E0][2015-01-29T09:17:50]e000: Error 0x80070490: Failed while caching, aborting execution.
[122C:11E0][2015-01-29T09:17:50]i330: Removed bundle dependency provider: {512505bd-8999-44e0-993e-97d60c730784}
[122C:11E0][2015-01-29T09:17:50]i352: Removing cached bundle: {512505bd-8999-44e0-993e-97d60c730784}, from path: C:\Users\Fraggy\AppData\Local\Package Cache\{512505bd-8999-44e0-993e-97d60c730784}\
[122C:11E0][2015-01-29T09:17:50]i399: Apply complete, result: 0x80070490, restart: None, ba requested restart: No
 
Hi, Fraggy07, and sorry you had no success.

[0394:06FC][2015-01-29T09:17:50]e000: Error 0x80070490: Failed to find expected public key in certificate chain.
[0394:06FC][2015-01-29T09:17:50]e000: Error 0x80070490: Failed to verify expected payload against actual certificate chain.
[0394:06FC][2015-01-29T09:17:50]e000: Error 0x80070490: Failed to verify signature of payload: vcredist110_x86​

The problem is a certificate-signing bug in the operating system, itself. Here is the Knowledge Base article:

Alas, this is something you will have to get working, as its not an Honorbuddy issue. Did you remember to do all activities with Windows administration privileges? Also, be certain your Windows is up-to-date.

Until your Windows system can correctly handled signed content (the norm), we will be unable to help you move forward with an Honorbuddy installation.

cheers,
chinajade
 
i appreciate the help, even tho it didnt do me any good... i ended up using all day reinstalling my computer, which resulted in just getting it downloaded 5minutes ago :)

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