honorbuddy is not working

[darklion223]

every time i enter my key it says authentication failed and im really getting mad because i bought it and i don't want to waste my money for something that does not work.

 

[chinajade]

every time i enter my key it says authentication failed and im really getting mad because i bought it and i don't want to waste my money for something that does not work.

Hi, Darklion223,

The first steps in getting Support is stating the problem...(check), and attaching a full log that demonstrates the problem... (whoops).

Ref: [Guide] How to attach your log​

While we're waiting for that log, I'll hazard a guess...
You are copy-n-pasting your key from an email. And when you double-click to select the key, it is also picking up a 'space' at the end of the key. You are pasting the key and an extra space into the Authentication popup.

If that doesn't get you off-and-away, please toss your log, so we can have a look.

cheers,
chinajade

 

[chinajade]

Hi again, Darklion223,

I took a look at what you attached in your duplicate thread. It is not a log, but provides a clue to your issue:

Max Sessions​

Create an account on Home Page - Buddy Auth Portal. You must use the same email you used when you purchased the key for Honorbuddy.

After that, you can navigate to your "Sessions", and kill them explicitly. This will get rid of the "Max Sessions" error.

If that doesn't get you going, please read the following on how to attach a log. That information you posted was from the HB scrolly-window, and is not a log:

Ref: [Guide] How to attach your log​

cheers,
chinajade

 

[darklion223]

this did not work ive already had the same email but still error

 

[chinajade]

this did not work ive already had the same email but still error

Hi, Darklion223,

You don't want the email re-sent. From the Auth portal, you want to go to the "Sessions" tab, and kill any session that is currently running. You might also move to the "Keys" tab, and make certain the key is the same one you received in the email.

And,
This is the third and last time I'm going to ask for your log. I'll be unable to help you further until you attach your full log (not the Honorbuddy scrolly-window as in your duplicate post)...

Ref: [Guide] How to attach your log​

cheers,
chinajade