Honor Buddy not working on start up

[Joeynav56]

I helped my friend setup his HB and did everything I know of right... Once he selects the login after entering his key code HB then says it stopped working. It says nothing else related to why. Anyone else having this problem? Any antivirus programs i should have him delete?

 

[CodenameG]

if you would, please post a full log as an attachment so we can see whats going on.
[Guide] How to attach your log [Kick]