Help with E-Mails from Blizzard

[john88]

So my toon is and has been online all day today farming with GB2. Suddenly I get these two e-mails from Blizzard. The part where it says, "Thank you for contacting the World of Warcraft Game Master Department regarding the compromised account." But I NEVER contacted Blizzard? I never had a ticket up or called them. Again I was farming mats with GB2, my toon was logged in while I got these e-mails, and when I logged out: I can't sign in now. Since they will have specialists looking into my account, I'm pretty sure they will find out I'm a botter, because I bot like 15-20 hours per day? I don't understand how all this got started, as my account is not compromised it seems... I did not try to retrieve my password at this time, what should I do? Am I effed?

EDIT: I also noticed in the second E-Mail it says: "To protect your privacy and security, we have reset the password for this account. A new, randomly generated password will be emailed to you shortly."
BUT I didn't get a e-mail containing a temp password?

1st E-Mail
Battle.net Account - Password Reset

We have reset the password for the Battle.net account associated with this email address. To choose a new password, please click the following link and follow the instructions:

https://us.battle.net/account/suppo...2144F58D389A90A479695901B176801AE14915384AAC5

If you did not request the reset, it is possible that this Battle.net account has been accessed by someone not authorized to do so. If you notice issues with the Battle.net account or associated games after logging in with your new password, please contact the appropriate support department for assistance immediately: Blizzard Support

Please remember that it is your responsibility to keep your login information confidential. You may not share access to the account with anyone who is not expressly permitted in the Battle.net Terms of Use and the Terms of Use for the games you play. You are also responsible for every use of your login information, whether you have authorized it or not.

COMPUTER AND ACCOUNT SECURITY:

Account compromises can occur when a player shares login information with an unauthorized third party or plays on a computer that has a virus, Trojan, or keylogger. In a case where you believe your account has been accessed by an unauthorized party, we would like to suggest that you review the following pages for various security awareness tips (as well as how to recover in-game items or characters) before you log back into the account:

- Security Checklist: Security Checklist - Account Security - Battle.net

- Types of Account Thefts: Types of Account Thefts - Account Security - Battle.net

- Account and Computer Security: Blizzard Support

- What to do if the Account has been compromised: Blizzard Support

- Account Security and Recovery FAQ: Blizzard Support

- Email Address Security: Blizzard Support

We highly recommend adding a Battle.net Authenticator to an account as it is the highest level of security we currently offer. For more information, please visit: Blizzard Support.

Billing and Account Services can be reached directly at 1-800-592-5499. Players in Australia and Singapore should call 1-800-041-378 and 800-2549927 respectively if unable to connect via the first number. Our representatives are available seven days a week, between 8:00AM and 8:00PM Pacific Time. Alternately, our support team can be reached via email at [email protected].

Thank you,

Blizzard Entertainment


2nd E-Mail
Greetings

Account Name:***********
Thank you for contacting the World of Warcraft Game Master Department regarding the compromised account.

Information regarding the status of this account has been forwarded to a specialist for further analysis. When their evaluation is complete you will be notified via e-mail of the status of the above account and the possibility of reimbursement. This may take a few days for you to receive notice, and we apologize for the wait.

To ensure the security of your account, we recommend following the Security Checklist - Account Security - Battle.net on our Account Security Site, which can all be found at Account Security - Battle.net.

To protect your privacy and security, we have reset the password for this account. A new, randomly generated password will be emailed to you shortly.

Since the password reset email will be coming from [email protected], please ensure that any email filters are set up to accept this message. If you are unsure how to do this, please contact your email provider. If you cannot locate the email you should check any spam or junk folders in case the message has been filtered out. Troubleshooting tips on how to remove email filters from specific email providers can be found at Blizzard Support.

If you are still unable to locate the email containing your new password, please contact us using this form: http://us.blizzard.com/support/webform-us.xml.


*** Please do not respond to this email as a Specialist will contact you upon the conclusion of their investigation. ***


Regards

Game Master Nicasher
Customer Services
Blizzard Entertainment
Blizzard Support

 

[primo]

did they really reset the PW ? if not this is fake crap i get like 2/3 emails a day from blizz on my old mail but all fake,

 

[john88]

did they really reset the PW ? if not this is fake crap i get like 2/3 emails a day from blizz on my old mail but all fake,

When I try to Login in with my PW it says; "The information you have entered is not valid."

The first e-mail is from battle.net and the second e-mail is from blizzard.com

Seems real to me. But again, I did not get a temp pw that they said they were going to send...

 

[Trixiap]

Can you log-in to game? If not, contact support (https://eu.battle.net/support/en/ticket/submit), because you have been hacked.

 

[Stormchasing]

look at your spam directory, maybe u can find the email with temp password there

 

[CodenameG]

look bottom line reset your password, dont follow the links in the e-mail, and you should be good to go.

 

[john88]

Okay I went to the battle.net site and recovered my account (reset password), I can now login. They said in the next 6-12 hours they will be looking into my account, restoring stuff if needed, etc... Probably not a good idea to bot right now. Anyways you think they will see that my toon has been farmining herbs/ores for hours on end? I also have four AH toons that have 50-100 auctions up at all times.

 

[kendecray]

you should be fine, ive been botting forever and been hacked and they never said a thing

 

[john88]

Just got this e-mail like 5 minutes after account recovery.

An Account Recovery Form has been submitted for Battle.net account *********** What does this mean?

We received a report that this account has been compromised, and we are taking the appropriate steps to help restore your access to this account as quickly as possible.

What steps did we take?

The password for this Battle.net account has been reset. Please check your email account for a message regarding your new temporary password. We strongly recommend that you create a new password after you log in.

In addition, we opened a Customer Support ticket to restore your World of Warcraft character(s) and item(s). Your ticket number is *******. We'll send you another email when the process is complete, which under normal conditions usually takes 10 to 12 working hours (but please allow up to 2 working days). You do not need to open an in-game service ticket.

Why can?t I log into the game?

In some cases, including when the account was used in ways that violated our Terms of Use, you may not be able to log into some login-protected services (such as World of Warcraft) until all restrictions on the account have been removed.

Why can?t I see my ticket on the Blizzard Customer Support web site?

For your protection, in case your account has been compromised, we will not show your ticket on Battle.net until it has been manually reviewed by our Customer Service reps.

What do I need to do now?

After you change your password, if you notice any unauthorized transactions on this account, please give us the time to address them from the service ticket prior to filing a duplicate request in-game. In addition, you can find some suggestions on improving your computer's security on our account security website, Account Security - Battle.net.

After that, we hope you can rest a little easier. You've just helped us get you back into World of Warcraft and this Battle.net account as soon as possible.

If you have any additional questions or concerns, our contact information can be found here: Blizzard Support.


Thank you,

The Customer Support Team
Blizzard Entertainment

 

[timste]

they think your botting, but cant really "prove" it

this was to scare you and nothing more


the password reset email usually goes into your spam folder, this is maybe why you "didn't get it"