Help,the HearthBuddy close itself

[yuzhiyou]

View attachment log.zip

please help me ,the hearthbuddy usually close it self within 30min

 

[Tony]

are you sharing your key?

 

[yuzhiyou]

are you sharing your key?

I don't know,I just bought the key yesterday..

 

[yuzhiyou]

I have uploaded the log,it said
"2015-12-19 16:25:25,965 [11] ERROR CustomLogger (null) - Authentication Server Response: Session with specified sid does not exist in NorthAmerica region.
2015-12-19 16:25:25,966 [11] ERROR CustomLogger (null) - Connection: Connecting to NorthAmerica (192.99.20.72)
2015-12-19 16:25:25,966 [11] ERROR CustomLogger (null) - SID: 7370aa6c3b8b43928455dbedb3f6cdf9f828739c86c9ef14c007ce2644494412"


TAT

 

[Tony]

why are you changing regions?

where are you from?

 

[yuzhiyou]

why are you changing regions?

where are you from?

I'm from China,no matter which region I chose,it could close itself..

 

[Tony]

clear your Hb settings folder and choose Best Latency

 

[liuchang8am]

Exactly the same error, logs attached. Tried clear Hb settings and choose Best Latency, doesn't work. It still reports the same error after about 10min of game. Please help.View attachment Logs.zip

 

[Tony]

Exactly the same error, logs attached. Tried clear Hb settings and choose Best Latency, doesn't work. It still reports the same error after about 10min of game. Please help.View attachment 194878

open your own thread plz