Hey,
I saw that Bossland had a lot of emails from customers, I don't know if Bossland does this or not but if you use Microsoft Outlook you can setup whats called "AutoText" or similar templates which basically copys and pastes certain text, basically for refunds you can do this by using the AutoText (1-click) and then adding the emails to a refund list (in notepad or something).
When I used this system when I was selling digital goods, I could answer emails very efficiently as most asked the same questions so using templates really helps instead of a unique reply on every email.
Hope this helps.
P.S No flaming, just trying to help
I saw that Bossland had a lot of emails from customers, I don't know if Bossland does this or not but if you use Microsoft Outlook you can setup whats called "AutoText" or similar templates which basically copys and pastes certain text, basically for refunds you can do this by using the AutoText (1-click) and then adding the emails to a refund list (in notepad or something).
When I used this system when I was selling digital goods, I could answer emails very efficiently as most asked the same questions so using templates really helps instead of a unique reply on every email.
Hope this helps.
P.S No flaming, just trying to help
