HB will not load beyond Buddy Store check

[cabluey]

HB will not fully load. It gets stuck at, "Checking for Buddy Store products. This may take a while." I have tried a full re-install. I've actually also tried on a second machine with a brand new install. One machine is running Win 10. The other is running Win 7. Both have the same problem. I have checked that the different av's on each do not block HB nor are there blocks on the border gateway to prevent the connection. I've also tried switching between locations for the connect (ie North America/Best Latency/etc)Can you please assist? Note: it was working perfectly fine last night.

I have attached a snippet of the hb interface showing the message, as well as the log.

Thanks in advance.

 

[chinajade]

Hi, Cabluey, and thanks for the log.

It appears your caches are corrupted. Please carefully follow the instructions in this article.

Honorbuddy:HelpDesk:Cache corruption problems​

A fresh log please, if no joy.

cheers,
chinajade

 

[frajab77]

Hello Chinajade,

I am facing the same problem mentioned above. I have went through every step in the thread you have linked but I am still facing the same issue.

My logs are attached.

Any other tips I can use?

Thanks.

 

[Tony]

Hello Chinajade,

I am facing the same problem mentioned above. I have went through every step in the thread you have linked but I am still facing the same issue.

My logs are attached.

Any other tips I can use?

Thanks.

open your own thread plz