HB Store

[wingsta]

I just purchased Basic Boxer through my alienware96 tag on the store and restarted HB but it's not coming up in HB?

 

[chinajade]

Hi, Wingsta,

Shut down all copies of Honorbuddy that are running (use Task Manager to double-check), and let's try clearing all caches:

Honorbuddy:HelpDesk:Cache corruption problems​

Also, let's make certain the product is enabled for streaming:

How to enable streaming of Buddy Store products​

If no joy, please attach a log that illustrates the problem.

Ref: [Guide] How to attach your log​

cheers,
chinajade

 

[wingsta]

Hi China thanks for the fast reply. I shutdown all processes, cleaned cache and logs and enable streaming. The product is under my purchases no problem but not coming up on the drop down list for select. Log attached.

 

[chinajade]

Hi again, Wingsta,

You've got a failure mode we're unfamiliar with in your log. I'm going to have to leave this one for Tony. He can check several things I cannot.

While waiting, one more thing to check...
Are you certain your Honorbuddy is running on the same BuddyAuth account that you acquired the product with from the Buddy Store?

cheers,
chinajade

 

[wingsta]

Hi again, Wingsta,

You've got a failure mode we're unfamiliar with in your log. I'm going to have to leave this one for Tony. He can check several things I cannot.

While waiting, one more thing to check...
Are you certain your Honorbuddy is running on the same BuddyAuth account that you acquired the product with from the Buddy Store?

cheers,
chinajade

Hi china I do have 5 keys but yes I checked we are on the right one

 

[Tony]

pm me your Skype and we will teamviewer it


keep in mind i will be offline for the next 3-4 days tho

 

[wingsta]

Message sent, thanks Tony