Pbnew101
New Member
- Joined
- Apr 12, 2011
- Messages
- 112
Got my babies back!! 
FIRST LETTER
Greetings,
Thank you for taking the time to contact us regarding the World of
Warcraft account you are using. We understand your point of view and
have thoroughly reviewed this issue. As a result, the account action has
been removed from the account and all involved parties have been
addressed. We apologize for any inconvenience this may have caused.
Please remember that the security of the account you are using is crucial. We recommend following the Security Checklist - Account Security - Battle.net on our Account Security site at Account Security - Battle.net.
Please feel free to contact us with any further questions or concerns
you may have. Thank you for your time and patience in this matter and
your continued interest in World of Warcraft.
Best Wishes,
Game Master <edited>
Customer Services
Blizzard Entertainment
www.blizzard.com/support
-------------------------------------------------------------------------------------
Second Letter
Greetings,
Thank you for contacting us concerning the recent action taken against the World
of Warcraft account xxxx. While we understand your concerns regarding the status
of this account, we take matters involving the integrity of the game environment
very seriously.
Please take a few moments to look over the World of Warcraft Terms of Use
(Blizzard Entertainment: World of Warcraft Terms of Use), which all players
agree to upon initially logging into the game.
The Terms of Use state that you will not "...modify or cause to be modified any
files that are a part of the Game Client or the Service in any way not expressly
authorized by Blizzard" or "...use *****s, automation software (bots), hacks,
mods or any other unauthorized third-party software designed to modify the World
of Warcraft experience..."
Additionally, the Battle.net Terms of Use (Blizzard Entertainment: Battle.net Terms of Use)
state that "You are responsible for maintaining the confidentiality of the Login
Information, and you will be responsible for all uses of the Login Information,
including purchases, whether or not authorized by you."
Due to a second thorough review of the circumstances involved in this account
action, we have made the decision to modify the previously communicated
penalty. This additional review took into consideration a variety of factors
including the history and standing of this account. Please understand that
should another incident arise in the future, it is possible that a different
outcome will be reached.
Please review our in-game penalties policy (Blizzard Support)
which states that "we must also factor in the severity of the infraction and how
often the player has violated our policies in the past. Based on these factors,
the penalty may be moved up the Penalty Volcano, up to and including Account
Closure."
If the previously issued action resulted in the closure of this account, the
account has been reopened and access restored. Should any action be required in
order to regain access to this account, an additional email will be sent from an
@blizzard.com or @battle.net email address with further instructions. If no
additional correspondence is received, you should be able to access this account
using the password that was valid before the account closure.
Thank you for your continued correspondence in regards to your account and for
respecting our position.
Sincerely,
Blizzard Entertainment
http://blizzard.com/support
I would love to send what I wrote to everyone but we can't all use the same letter if we plan on getting accounts unbanned.
I CAN however give you the key points I hit that I felt Blizz would respond to in my favor the most.
1. Make sure that they know it WAS you using the account and not a third party or hacker.
2. Explain real life scenarios that would have led to what you were doing. (I had 2 accounts in the same region so I told them I was grinding with an RL friend & they bought it)
3. Check your logs to see what happened. If you tell them you left auto run on thinking you got stuck and they caught you while you were grinding you just lost your chance.
4. Explain why you WANT to continue using Blizzard products but can't if they are going to respond this way to their player base. Kiss up.. And then bite
5. Explain you were unaware that hack programs existed for online games. Playing the dumb card can work in your favor so long as you use it sparingly at the right time in your letter
And last but not least goodluck
FIRST LETTER
Greetings,
Thank you for taking the time to contact us regarding the World of
Warcraft account you are using. We understand your point of view and
have thoroughly reviewed this issue. As a result, the account action has
been removed from the account and all involved parties have been
addressed. We apologize for any inconvenience this may have caused.
Please remember that the security of the account you are using is crucial. We recommend following the Security Checklist - Account Security - Battle.net on our Account Security site at Account Security - Battle.net.
Please feel free to contact us with any further questions or concerns
you may have. Thank you for your time and patience in this matter and
your continued interest in World of Warcraft.
Best Wishes,
Game Master <edited>
Customer Services
Blizzard Entertainment
www.blizzard.com/support
-------------------------------------------------------------------------------------
Second Letter
Greetings,
Thank you for contacting us concerning the recent action taken against the World
of Warcraft account xxxx. While we understand your concerns regarding the status
of this account, we take matters involving the integrity of the game environment
very seriously.
Please take a few moments to look over the World of Warcraft Terms of Use
(Blizzard Entertainment: World of Warcraft Terms of Use), which all players
agree to upon initially logging into the game.
The Terms of Use state that you will not "...modify or cause to be modified any
files that are a part of the Game Client or the Service in any way not expressly
authorized by Blizzard" or "...use *****s, automation software (bots), hacks,
mods or any other unauthorized third-party software designed to modify the World
of Warcraft experience..."
Additionally, the Battle.net Terms of Use (Blizzard Entertainment: Battle.net Terms of Use)
state that "You are responsible for maintaining the confidentiality of the Login
Information, and you will be responsible for all uses of the Login Information,
including purchases, whether or not authorized by you."
Due to a second thorough review of the circumstances involved in this account
action, we have made the decision to modify the previously communicated
penalty. This additional review took into consideration a variety of factors
including the history and standing of this account. Please understand that
should another incident arise in the future, it is possible that a different
outcome will be reached.
Please review our in-game penalties policy (Blizzard Support)
which states that "we must also factor in the severity of the infraction and how
often the player has violated our policies in the past. Based on these factors,
the penalty may be moved up the Penalty Volcano, up to and including Account
Closure."
If the previously issued action resulted in the closure of this account, the
account has been reopened and access restored. Should any action be required in
order to regain access to this account, an additional email will be sent from an
@blizzard.com or @battle.net email address with further instructions. If no
additional correspondence is received, you should be able to access this account
using the password that was valid before the account closure.
Thank you for your continued correspondence in regards to your account and for
respecting our position.
Sincerely,
Blizzard Entertainment
http://blizzard.com/support
I would love to send what I wrote to everyone but we can't all use the same letter if we plan on getting accounts unbanned.
I CAN however give you the key points I hit that I felt Blizz would respond to in my favor the most.
1. Make sure that they know it WAS you using the account and not a third party or hacker.
2. Explain real life scenarios that would have led to what you were doing. (I had 2 accounts in the same region so I told them I was grinding with an RL friend & they bought it)
3. Check your logs to see what happened. If you tell them you left auto run on thinking you got stuck and they caught you while you were grinding you just lost your chance.
4. Explain why you WANT to continue using Blizzard products but can't if they are going to respond this way to their player base. Kiss up.. And then bite
5. Explain you were unaware that hack programs existed for online games. Playing the dumb card can work in your favor so long as you use it sparingly at the right time in your letter
And last but not least goodluck
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