Dear Me,
The status of your Customer Support ticket #******** has changed to “Resolved.”
You can view your ticket details or check its status by clicking the link below:
http://us.battle.net/support/ticket/thread/********
If you can’t click the link above, copy and paste the entire URL into your browser.
This is the latest response from Customer Support
Hi Me,
An additional review of the action on the WOW1 account has been completed. We have confirmed our initial findings, and the action will not be reversed or changed. Due to other account(s) connected to your Battle.net already receiving a 6 month ban, you will no longer be permitted to add accounts(s)or access any previous account(s). The 6 month ban is now a permanent ban and your account(s) will no longer be available for play.
We understand that you may still have concerns regarding the action, but we must reiterate that it was taken to address a violation of the Terms of Use and End User License Agreement (
http://us.blizzard.com/en-us/company/legal/), which all players accept before logging into the game.
We understand that these policies may seem harsh, but they are in place to ensure that every player is able to enjoy their time in our games. Thank you for respecting our position.
How does a ticket status changed to “Resolved”?
-By you. You can mark a ticket as “Resolved” if you are satisfied with the answer provided in the ticket.
-By our system. Our system will automatically resolve tickets that have a status of “Answered” or "Need Info" for more than 7 days.
-By Customer Support. For tickets that were created over the phone or in-game, Customer Support will mark the ticket as “Resolved” after we get confirmation from you. However, you can always either reopen the ticket or create a new ticket if the problem reoccurs.
What can I do next?
- Take the customer satisfaction survey. Your answers to this quick survey will let us know what you thought of our customer support, and will help us improve our efforts in the future. Take the survey at
http://us.battle.net/support/survey/********.
What if the problem happens again?
You can either reopen your ticket, or create a new ticket, after it's been marked as "Resolved."
Regards,
The Customer Support Team
Blizzard Entertainment
This was the response I received when I asked as to why my 5th account was banned, which I had not used any bots on as it is my main bnet.