This is what I said,
"
Hi there,
I was permanently banned without warning today while I was farming in Winterspring.
I imagine the fact I haven't slept may have caused raised flags but would like to know why my account has been closed without even any warning??
Kind Regards,
<NAME> "
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RESPONSE
"Hello <NAME>
Thank you for your contact!
I would like to start by apologising for the time it took to get back to you.
Having checked our records, I can see that your account has been detected using thrid party programs to automate the gameplay (commonly known as bots).
As this was your first violation of the Terms of Use, I've decided to overturn this action to a 72 hours suspension. Consider this a final warning, any further violations will lead to the permanent account closure."