Continued Errors / Unable to start HB post update (log file attached)

[brookerbean]

I am having continued issues with HonorBuddy post update; the installer fails. I have included the log file and errors below.

The error reads as follows:
"Setup Failed - One or more issues caused the setup to fail. Please fix the issues and then retry setup. For more information see the log file. 0x80070659 This installation is forbidden by system policy. Contact your system administrator."

--- I am the system admin.

The log file is here:
[0E10:1314][2013-09-26T20:44:42]i001: Burn v3.7.1224.0, Windows v6.2 (Build 9200: Service Pack 0), path: C:\Users\proje_000\Downloads\Honorbuddy Installer v2.5.8094.695.exe, cmdline: ''
[0E10:1314][2013-09-26T20:44:42]i000: Initializing string variable 'InstallFolder' to value '[PersonalFolder]Honorbuddy'
[0E10:1314][2013-09-26T20:44:42]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\PROJE_~1\AppData\Local\Temp\Honorbuddy_20130926204442.log'
[0E10:1314][2013-09-26T20:44:42]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\proje_000\Downloads\Honorbuddy Installer v2.5.8094.695.exe'
[0E10:1314][2013-09-26T20:44:42]i000: Setting string variable 'WixBundleName' to value 'Honorbuddy'
[0E10:1314][2013-09-26T20:44:42]i100: Detect begin, 3 packages
[0E10:1314][2013-09-26T20:44:42]i000: Setting version variable 'MFC110_Version_x86' to value '11.0.60610.1'
[0E10:1314][2013-09-26T20:44:42]i000: Setting string variable 'NETFRAMEWORK40' to value '1'
[0E10:1314][2013-09-26T20:44:42]i102: Detected related bundle: {ae234d72-8c72-4be7-8617-98c933a3124b}, type: Upgrade, scope: PerUser, version: 2.5.7943.663, operation: MajorUpgrade
[0E10:1314][2013-09-26T20:44:42]i052: Condition 'NETFRAMEWORK40' evaluates to true.
[0E10:1314][2013-09-26T20:44:42]i103: Detected related package: {6D8FB164-2A7D-43B2-A59E-E16BF568ACB0}, scope: PerUser, version: 2.5.7943.663, language: 1033 operation: MinorUpdate
[0E10:1314][2013-09-26T20:44:42]i101: Detected package: NetFx40Web, state: Present, cached: None
[0E10:1314][2013-09-26T20:44:42]i101: Detected package: vcredist_x86, state: Absent, cached: None
[0E10:1314][2013-09-26T20:44:42]i101: Detected package: Honorbuddy, state: Present, cached: None
[0E10:1314][2013-09-26T20:44:42]i199: Detect complete, result: 0x0
[0E10:051C][2013-09-26T20:44:48]i000: Setting string variable 'InstallFolder' to value 'C:\Users\proje_000\Desktop'
[0E10:1314][2013-09-26T20:44:49]i200: Plan begin, 3 packages, action: Install
[0E10:1314][2013-09-26T20:44:49]w321: Skipping dependency registration on package with no dependency providers: NetFx40Web
[0E10:1314][2013-09-26T20:44:49]i052: Condition '(NOT MFC110_Version_x86 >= v11.0.60610.1) OR NOT MFC110_Version_x86' evaluates to false.
[0E10:1314][2013-09-26T20:44:49]w321: Skipping dependency registration on package with no dependency providers: vcredist_x86
[0E10:1314][2013-09-26T20:44:49]i000: Setting string variable 'WixBundleLog_Honorbuddy' to value 'C:\Users\PROJE_~1\AppData\Local\Temp\Honorbuddy_20130926204442_0_Honorbuddy.log'
[0E10:1314][2013-09-26T20:44:49]i201: Planned package: NetFx40Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0E10:1314][2013-09-26T20:44:49]i201: Planned package: vcredist_x86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[0E10:1314][2013-09-26T20:44:49]i201: Planned package: Honorbuddy, state: Present, default requested: Present, ba requested: Present, execute: MinorUpgrade, rollback: None, cache: Yes, uncache: No, dependency: Register
[0E10:1314][2013-09-26T20:44:49]i207: Planned related bundle: {ae234d72-8c72-4be7-8617-98c933a3124b}, type: Upgrade, default requested: Absent, ba requested: Absent, execute: Uninstall, rollback: Install, dependency: None
[0E10:1314][2013-09-26T20:44:49]i299: Plan complete, result: 0x0
[0E10:1314][2013-09-26T20:44:49]i300: Apply begin
[0E10:1314][2013-09-26T20:44:50]i000: Caching bundle from: 'C:\Users\PROJE_~1\AppData\Local\Temp\{bf9b9dfa-c283-4648-9394-09737889843b}\.be\Honorbuddy Installer v2.5.8094.695.exe' to: 'C:\Users\proje_000\AppData\Local\Package Cache\{bf9b9dfa-c283-4648-9394-09737889843b}\Honorbuddy Installer v2.5.8094.695.exe'
[0E10:1314][2013-09-26T20:44:50]i320: Registering bundle dependency provider: {bf9b9dfa-c283-4648-9394-09737889843b}, version: 2.5.8094.695
[0E10:0334][2013-09-26T20:44:50]i305: Verified acquired payload: Honorbuddy at path: C:\Users\proje_000\AppData\Local\Package Cache\.unverified\Honorbuddy, moving to: C:\Users\proje_000\AppData\Local\Package Cache\{6D8FB164-2A7D-43B2-A59E-E16BF568ACB0}v2.5.8094.695\Honorbuddy.msi.
[0E10:1314][2013-09-26T20:44:50]i323: Registering package dependency provider: {6D8FB164-2A7D-43B2-A59E-E16BF568ACB0}, version: 2.5.8094.695, package: Honorbuddy
[0E10:1314][2013-09-26T20:44:50]i301: Applying execute package: Honorbuddy, action: MinorUpgrade, path: C:\Users\proje_000\AppData\Local\Package Cache\{6D8FB164-2A7D-43B2-A59E-E16BF568ACB0}v2.5.8094.695\Honorbuddy.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALLLOCATION="C:\Users\proje_000\Desktop"'
[0E10:1314][2013-09-26T20:44:50]e000: Error 0x80070659: Failed to perform minor upgrade of MSI package.
[0E10:1314][2013-09-26T20:44:50]e000: Error 0x80070659: Failed to configure per-user MSI package.
[0E10:1314][2013-09-26T20:44:50]i319: Applied execute package: Honorbuddy, result: 0x80070659, restart: None
[0E10:1314][2013-09-26T20:44:50]e000: Error 0x80070659: Failed to execute MSI package.
[0E10:1314][2013-09-26T20:44:50]i329: Removed package dependency provider: {6D8FB164-2A7D-43B2-A59E-E16BF568ACB0}, package: Honorbuddy
[0E10:1314][2013-09-26T20:44:50]i351: Removing cached package: Honorbuddy, from path: C:\Users\proje_000\AppData\Local\Package Cache\{6D8FB164-2A7D-43B2-A59E-E16BF568ACB0}v2.5.8094.695\
[0E10:1314][2013-09-26T20:44:50]i330: Removed bundle dependency provider: {bf9b9dfa-c283-4648-9394-09737889843b}
[0E10:1314][2013-09-26T20:44:50]i352: Removing cached bundle: {bf9b9dfa-c283-4648-9394-09737889843b}, from path: C:\Users\proje_000\AppData\Local\Package Cache\{bf9b9dfa-c283-4648-9394-09737889843b}\
[0E10:1314][2013-09-26T20:44:51]i399: Apply complete, result: 0x80070659, restart: None, ba requested restart: No

Please help! Thank you very much.

 

[Tony]

for those with problems,use support issues section

closed