madeinchina85
New Member
- Joined
- Aug 20, 2014
- Messages
- 122
- Reaction score
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Hi all I've been running into an consistent issue with Diablo 3 Reaper of Souls where I have not been able to trade with other players or add anyone to my in game friend list. Bnet seems to think that my account is a starter account, even though I have no problem accessing RoS content.
I've been on the phone repeatedly with blizzard support over this issue and believe me they have tried a battery of solutions over the past week or so that have all been unsuccessful.
At this point blizzard has asked me to send them some system files. But I wanted to check here to make sure I'm cleared to do this without jeopardizing my account, as I dont know what they're looking for, or more importantly what they'll find.
The most recent info requested by the blizzard techs are as follows:
- Run a Pathping and let it complete (http://us.battle.net/support/article/718)
- Run the Trace Route (http://us.battle.net/support/article/496)
- Obtain your system files (https://battle.net/support/article/200581)
Has anyone who uses demonbuddy run into an issue like this before? Could demonbuddy be preventing some level of communication with battle net that prevents them from recognizing me as a full account as opposed to a trial one?
Any guidance here would be very appreciated.
I've been on the phone repeatedly with blizzard support over this issue and believe me they have tried a battery of solutions over the past week or so that have all been unsuccessful.
At this point blizzard has asked me to send them some system files. But I wanted to check here to make sure I'm cleared to do this without jeopardizing my account, as I dont know what they're looking for, or more importantly what they'll find.
The most recent info requested by the blizzard techs are as follows:
- Run a Pathping and let it complete (http://us.battle.net/support/article/718)
- Run the Trace Route (http://us.battle.net/support/article/496)
- Obtain your system files (https://battle.net/support/article/200581)
Has anyone who uses demonbuddy run into an issue like this before? Could demonbuddy be preventing some level of communication with battle net that prevents them from recognizing me as a full account as opposed to a trial one?
Any guidance here would be very appreciated.
