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Can I demand refund from Blizzard?

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dg-x

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Sep 2, 2012
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I was thinking about this for quite a long. As you all know, when you get banned you can say bye to the game time you've paid. I think it's not fair and it's against the law.
It's a common fact that a b.net account is Blizzard's property and Blizzard can do with it whatever it wants but the pre-paid game time isn't Blizzard's property. When you pay for any services (WoW, TV, Internet etc.) you should get what you've paid for. When one side of agreement wants to terminate it, this side must pay the other side damages and it's the only way of termination. When Blizzard bans you it doesn't pay any damages.
Blizzard writes in it's agreement that you may not pretend on any refund in case of ban but no EULA can override the law. Also, I think Blizzard should detach all game codes you've attached to your b.net account and unable to use due to ban so you can attach them to a new account. You have paid for the game (Classic+BC+WotLK+Cata+Mists) and Blizzard cannot take them away from you. When you get a driving ban you still can sell your car and what's the difference with WoW?
Are you aware of any precedents when a player managed to get refund?
 
I made a post a while ago stating why not, this isn't the first time this has been asked. And quoted the TOS.
 
You can still use your b.net just because one game license was banned. If they should detach all of your game codes etc, there wouldn't be any punishment for violations. Not to mention - besides income from the monthly fee for regular players - this is how Blizz makes money.
 
Pwn said:
You can still use your b.net just because one game license was banned. If they should detach all of your game codes etc, there wouldn't be any punishment for violations. Not to mention - besides income from the monthly fee for regular players - this is how Blizz makes money.
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Your position is understandable and moreover, I totally agree with you but there is one "but". Blizzard has no rights to punish anyone, only the law can decide who deserves punishment and punish those who do.
 
When you break their rules it pretty much nullifies any contracts.
 
dg-x said:
Your position is understandable and moreover, I totally agree with you but there is one "but". Blizzard has no rights to punish anyone, only the law can decide who deserves punishment and punish those who do.
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I have almost no knowledge on laws however. If you run lets say a restaurant or a nightclub, you obviously can't break the law, but you can have your own law as soon as people are on that property. And you can punish people too, by excluding them from your club or whatever, no judge has to be involved for that.

It's like this. If you buy a subscription on something, that is supposed to run for 1 month and then you have to renew. If you have already taken that subscription to use, you cant get a refund UNLESS the description of the item you bought didn't add up with what you got and you immediately report this and claim a refund. Otherwise people would just buy subscriptions and the last day before it expires, they could say "I'm not really satisfied", and get a full refund. I dont know if this is the same, but you have used the Game Keys, you have scratched your Game Card, and as it is stated on the Game Card AS SOON as it is scratched, no refund will be made, even if the key hasn't been used yet.

I have never read the ToS, I never will. Nor have I got the money or intent to hire a lawyer to look into this matter. I dont care about 50 bucks, but thats just me...
 
Pwn said:
I have almost no knowledge on laws however. If you run lets say a restaurant or a nightclub, you obviously can't break the law, but you can have your own law as soon as people are on that property. And you can punish people too, by excluding them from your club or whatever, no judge has to be involved for that.

It's like this. If you buy a subscription on something, that is supposed to run for 1 month and then you have to renew. If you have already taken that subscription to use, you cant get a refund UNLESS the description of the item you bought didn't add up with what you got and you immediately report this and claim a refund. Otherwise people would just buy subscriptions and the last day before it expires, they could say "I'm not really satisfied", and get a full refund. I dont know if this is the same, but you have used the Game Keys, you have scratched your Game Card, and as it is stated on the Game Card AS SOON as it is scratched, no refund will be made, even if the key hasn't been used yet.

I have never read the ToS, I never will. Nor have I got the money or intent to hire a lawyer to look into this matter. I dont care about 50 bucks, but thats just me...
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Right church, wrong pew. You can set your own rules but they must not contradict the law.
About the 50$. It's not a matter of money. If Blizzard is wrong it doesn't matter it ts 5$ of 5000$
 
dg-x said:
Right church, wrong pew. You can set your own rules but they must not contradict the law.
About the 50$. It's not a matter of money. If Blizzard is wrong it doesn't matter it ts 5$ of 5000$
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Thats what I'm saying. As long as they are not breaking any laws... I think you can be pretty sure Blizzard has some highend lawyers who are making sure everything is ran legally and there are so many loopwholes and stuff in the law, that you can make almost everything legal if you know what to say in court. Dont misunderstand me. Dont go rape someone.

That's why I wrote that about the Game Card etc, they have already told you "When you scratch this, you can't get a refund", thats period. Whatever, you can look into this all you want, if you find something interesting, although i doubt it, I'd be happy to hear about it. I know it's a matter of priciple and not the money, but again I think you can be pretty sure that they have the right the suspend and/or cancel everything you have bought access to if you are violating their terms. On the other hand, jokes on them, cause I buy Keys for WoW money and RAF Game Time. Everyday I'm hustlin!
 
you know that long annoying thing with lots of letters in it when you install the game (or after changes in the patch/notes?)
you scroll down to the bottom, without looking at it :p


might wanna read that trough before you sign it...
 
Staffix said:
you know that long annoying thing with lots of letters in it when you install the game (or after changes in the patch/notes?)
you scroll down to the bottom, without looking at it :p


might wanna read that trough before you sign it...
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I've read some. I think that Blizzard's policy is based on one simple fact: 99.99% of those who got banned won't start a lawsuit against them. But I'm also sure if you hire a good lawyer, you can easily crash Blizzard in the court.
 
Its the same Question for a Ban. You will never see Logs or a 100% Fact for your Ban. Blizzard say, you are Banned, and you Banned.
Too Bad there is no rich kid spend some money to start a sue again blizzard to show you the fact how they ban players.
 
Well back when the MOP Beta + D3 offere were up i ordered it but got banned. I had "paid" for 12 months gametime (raf) and then they banned me. I demanded a refund for my MOP game i think it was and then they accepted it but locked my d3 account too or something like that.

So it is possible, but effective? No i wouldn't say so.


EDIT: It was a paypal dispute.
 
Your hypothetical situation is over $15, and if you count the account, that's less than $100 at full retail, that's small claims court garbage.

What, do you think you're going to sue blizzard for a million dollars for them banning your account? Any judge would throw out your claims in a heartbeat.
 
depends on the country your in probably... I got refunded for 3 month game time on a banned account, all I did was file a complaint with my bank sent them the copy of the complaint and got my money back
can always try your luck filing a police report for credit card fraud
but yes it's possible to get you money back
 
you mention "damages". There is no damage done, they are cancelling a contract. You can ask blizzard for a refund, and they may grant the refund if you show good cause as to why you deserve the refund.

Someone mentioned it earlier, but when Blizzard bans an account, they only ban the key that is associated with that account, not the entire b.net account. Even if they detached the keys from account, they would still have record of what account the keys were originally tied to, which would still be traceable back to the originally banned account.
 
tumbum said:
Its the same Question for a Ban. You will never see Logs or a 100% Fact for your Ban. Blizzard say, you are Banned, and you Banned.
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Yes, this is really strange. When they ban you for selling gold they have no proofs. They say you got banned because of selling gold for real money but how do they know that? It's not forbidden to give the gold to your friends and there is no way to determine whether that 1lvl character to whom I have the gold was a gold buyer or my friend. They operate only with circumstantial evidences and it's not fair.
When they teleport you to check whether you are a bot or not and see your character runs into the wall they ban you. But is it forbidden to do so? Just imagine. I'm a real player not a bot and I'm under suspicion so a GM decided to teleport me somewhere and I started willfully run into the wall. Can I do so? Yes, I can. May be I was so scared because of the spontaneous teleportation that I'd lost control over my character. So how can they make decisions based on this?

P.S. of course, it's an irony but there is a piece of truth in it.
 
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