Bought Honorbuddy @ Bossland GmbH and didnt recieve the key

[SteelCraze]

Hey,

i just bought Honorbuddy via paypal from Bossland GmbH in the Store.
I only got the following email: which does not contain a key.
i dont have it on the Home Page - Buddy Auth Portal site.
Tryed calling and send an email but havent gotten any response yet.
Does anybody know any other way of contacting them or can offer some help ?

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Dear Mr./Mrs. MY NAME

G2S is the authorized reseller merchant for Bossland GmbH - Germany Thank you for placing your order with Bossland GmbH - Germany.
Your transaction value is: 24.98 EUR.
Please note that your statement will list G2S-BosslandGmbH-HB&DB

BILLING SUPPORT

If you have any questions about your payment, please email us at [email protected] or call (+44 20 3051 0330)

Sincerely,

Gate2Shop

General Terms and Conditions: Terms and Conditions | Gate2Shop

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[buzzerbeater]

register here using the same email you used to buy the key: www.buddauth.com

Tell us if there arent any keys.

 

[SteelCraze]

as i said, i did register there with the same email i used for the purchase but no keys there

 

[no1knowsy]

Through paypal did you pay with card, or bank fund transfer?
I know the bank one may take a while to clear.

When Tony or other support reads this he'll give you better info on how long it could take.

 

[SteelCraze]

through paypal and the money got transfered immediatly after the purchase.

 

[buzzerbeater]

The support email takes around 24 hours.
(Support, not the key.)

Sorry for misreading your case.
The key could arrive earlier, but I wont count on it.
The support aka bossland will help you.

 

[SteelCraze]

well i figured that i would get the key immediatly after the purchase (aka automated system) but if thats not the case i will wait until the support answers tomorrow and hope they can figure it out

 

[CodenameG]

it should be automated, but sometimes e-mails can get clogged up. if it doesn't arrive in 24 hours then send an e-mail to support with your transaction id and they will manualy pull a key for you.
[email protected]

 

[SteelCraze]

Hey, i need your help again.

i wrote an email to [email protected] and i got a reply from tony.
but he asked me for "the transaction id of your purchase". the problem is i cant find it in the email i got (the one in the first post).
is there any way to find it somewhere else ? (i did ask tony the same but he has not answerded yet)